Craig Lord
BERKELEY VALE,NSW
Summary
Seasoned Business Analyst offering 15+ years of Financial Services industry success. Expert on business, data and system requirements, leading teams to deliver on complex transformation programs. Organised and dependable candidate successful at managing multiple priorities whilst integrating people, process, data and system solutions to deliver optimal outcomes for the business.
Overview
22
22
years of professional experience
Work History
Lead Business Analyst
CBA Aligned Advice Fees for no Service
Sydney, NSW
04.2021 - 12.2022
- Consulting on specific Data and Analytics core objectives as foundation to progress program activities.
- Leading team of Business and Data Analysts within data and analytics team to deliver program outcomes for both existing and new remediation programs within bank.
- Design methodology and approach to validate and correctly identify underlying payment data.
- Built out framework for required process and analysis to respond to Independent Expert’s findings in relation to revenue previously received by business.
- Developing business rules and strategy for client identification and matching processes.
- Developed data strategy for new remediation stream involving commissions received and potential services promised.
- Reviewed 2,000 revenue codes covering $1.2 billion in revenue received between 2008 to 2021.
Data Lead – Thematics Program
BT Advice – Thematics Remediation
03.2020 - 04.2021
- Lead team to deliver business requirement gathering for end-to-end remediation assessment solution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Design and establish Business Analysis processes and infrastructure for collection of business requirements and design of workflow solution for program.
- Delivered 15 separate letter templates and associated data extracts to support delivery of approximately 100k customer outcome letters.
- Prioritisation of deliverables and engagement with IT teams to deliver on Minimum Viable Product.
- Coordination of integration activities between multiple system owners and business teams for end-to-end solution.
- Managing team to develop and implement appropriate data model for remediation streams and solution.
- Establish team and design business analysis capability within program team.
- Implementation of Data model to manage multi-faceted relational requirements within workstreams.
- Development of assessment system in Enterprise Content Management (ECM) capable of providing workflow and case management capabilities relevant to program.
- Integration with existing Payments and CRM system including external providers such as mail house etc.
Lead Business Analyst
CBA Aligned Advice, Lead
Sydney, NSW
03.2019 - 03.2020
- Lead team of Business and Data Analysts to deliver program requirements.
- Development of data strategy and associated business rules to define customer population and method for case development.
- End to End data accountability for CSR program including interdependencies with other workstreams.
- Developed business requirements for IT development to support process.
- Key Stakeholder / Remediation SME for input into assessment and review methodology requirements.
- Final reconciliation of initial confirmed scope for remediation program, representing approximately $1.5 billion dollars received between 2008 to 2021.
- Development and implementation of case construction methodologies to confirm final scope for review.
- Engagement with key service providers for integration of data requirements between two parties.
Project Business Lead
Commonwealth Financial Planning
Sydney, NSW
03.2018 - 02.2019
- Define Project Timeline and budget for implementation.
- Business Definition and analysis to define population (Initiate program).
- Business Definition and analysis to reconcile all remaining revenue items and deliver final population for assessment.
- Business Requirement Documentation for system enhancements to meet desired business needs.
- Engagement with key stakeholders to deliver desired outcomes within proposed timelines.
- Finalised Reconciliation to deliver population for assessment of approximately 25K customers reviewing approximately $70M in fees received (Within 8 month period).
- Identified issues relating to Fee Disclosure Statements and delivered recommended solutions to address issues prior to completion of regulator enforceable undertaking requirements for remediation.
- Engaged with external auditors to provide assurance on population and delivery of service assessments within period.
Project Manager
CBA
Sydney, NSW
09.2017 - 02.2018
- Delivered Financial modelling and transformation business case for new arrangement (Initiation Phase).
- Develop plan and schedule for delivery of onboarding new outsource supplier.
- Development and implementation of pilot plan for new outsourcing arrangement.
- Managing project resources to deliver on their relevant streams of work.
- Regular Steering Committee Packs and chair of Project Steering Groups for ongoing management of deliverables.
Senior Business Analyst
CBA
Sydney, NSW
04.2016 - 09.2017
- Collection and definition of business requirements for IT solution to support business in performing case reviews / refunds to clients.
- Development of Time Value of Money Methodology (interest calculation) for customer refunds.
- Preparation of plans to release specific case scenarios to meet capacity demand requirements.
- Preparation of SOPs and business approval papers to progress business process that was implemented.
- Project management responsibilities including release scheduling, capacity management and stakeholder management for project outcome deliverables.
- Preparation and collation of ASIC reporting for final program closure.
- Ongoing updates to system and processes to meet changing requirements from business and ASIC.
- Delivered assessments and customer outcomes to over 60,000 clients.
Senior Business Analyst
CBA
Sydney, NSW
07.2014 - 12.2015
- Engagement with Legal and Business teams to understand new regulations and impact on business.
- Identify and develop solutions to relevant remuneration structures within business.
- Document business requirements from multiple Licensees (Stakeholders) to ensure future revenue is FOFA compliant.
- Implementation of solution design and engagement with product partners for client rebate solution.
- Corporate Authorised Representative training and education on conflicted remuneration requirements.
- Engagement with Deloitte for review of Corporate Authorised to Sub-Authorised representative arrangements.
- Implemented solution for ongoing management of volume-based rebate arrangements with product partners.
- Engagement with Deloitte and subsequent review of Corporate to Sub- authorised representative agreements.
Senior Business Analyst
Macquarie Wealth
Sydney, NSW
11.2013 - 06.2014
- Change Impact assessment for conflicted remuneration changes implemented in business.
- Solution design of FDS initial mail out project.
- Review and Redesign of non-compliant remuneration schemes.
- Development of Change Impact Assessment and engagement with business.
Business Analyst
CBA Wealth Management
Sydney, NSW
10.2012 - 11.2013
- Senior Business Analyst working on Conflicted Remuneration component of Future of Financial Advice reforms.
- Analysis of current remuneration schemes across 8 separate Licensees for FOFA compliance.
- Financial Modelling to understand size of potential impact from conflicted remuneration reforms.
- Redesign of non-compliant remuneration schemes for implementation on 01/07/2013.
- Engagement with senior stakeholders to facilitate workshops and gain approval for proposed schemes.
- Development of Business Requirements and Solution Requirements for each Licensee to enable IT build and implementation by 01 July 2013.
- Document Post Implementation Review Outcomes and Traceability documentation to confirm successful project completion.
- Design and implementation of 3 material remuneration schemes across business to focus on maintaining market competitiveness with revenue neutral outcomes at Licensee level.
Lead Business Analyst
CBA – Transactional Banking Solutions
Sydney, NSW
06.2010 - 10.2012
- Business Project Lead on Transformational Process Redesign Project using Six Sigma Methodology.
- Development of initial business case for initiation of program.
- Project management responsibilities including managing to timeline, budget, risks and issues.
- Analysis and Redesign of data management systems and subsequent management reporting.
- Development and implementation of training and skills program for wider team.
- Engagement with IT teams to implement identified solutions to ensure they are delivered on time and within budget.
- Redesign of KPI’s and development of database to track performance to plan across sales team.
- Implementation of full training program to embed critical skill sets and educational requirements for this sales focused role.
- Delivery of all project artefacts, including business case, Business Requirements and testing and implementation results to enable closure through successful delivery of program
Account Manager
CBA – Transactional Banking Solutions
Sydney, NSW
10.2011 - 09.2012
- Managing Institutional Banking Clients portfolio across bank and property sector.
- Developing and recommending transactional banking solutions to meet needs of customer.
- Managing cashflow solutions to maximise NIM revenue and meeting customer cash requirements.
- Developing new business and relationships with other companies in property and banking industries.
Business Analyst
M&T Resources
03.2010 - 06.2010
Business Analyst
12.2009 - 03.2010
Business Analyst
CBA Credit Cards
04.2008 - 12.2009
Business Analyst
CommInsure
02.2007 - 04.2008
Business Analyst
CommInsure
10.2006 - 02.2007
Underwriting Trainee
CommInsure
01.2005 - 10.2006
Business Analyst
CommInsure
08.2003 - 01.2005
Complaints Officer
Colonial
10.2001 - 08.2003
Superannuation Benefit Payments Officer
Lumley Life Limited
07.2000 - 06.2001
Education
Six Sigma Green Belt -
Commonwealth Bank - Process Excellence
Sydney, NSW07.2011
Bachelor of Business - Financial Planning
Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC11.2010
Report Writing – -
Pollak Learning Alliance
Sydney, NSW01.2007
Advanced Diploma - Financial Planning
Kaplan
Sydney, NSW01.2005
High School Diploma -
Kiama High School
Kiama, NSW11.1999
Skills
- Stakeholder Management
- Business Requirements
- Data Analysis
- Microsoft Office Suite Expertise
- Business Process Re-Engineering
- Management Presentations
- Project Management
- Agile Methodology
- People Management
Timeline
Lead Business Analyst
CBA Aligned Advice Fees for no Service
04.2021 - 12.2022
Data Lead – Thematics Program
BT Advice – Thematics Remediation
03.2020 - 04.2021
Lead Business Analyst
CBA Aligned Advice, Lead
03.2019 - 03.2020
Project Business Lead
Commonwealth Financial Planning
03.2018 - 02.2019
Project Manager
CBA
09.2017 - 02.2018
Senior Business Analyst
CBA
04.2016 - 09.2017
Senior Business Analyst
CBA
07.2014 - 12.2015
Senior Business Analyst
Macquarie Wealth
11.2013 - 06.2014
Business Analyst
CBA Wealth Management
10.2012 - 11.2013
Account Manager
CBA – Transactional Banking Solutions
10.2011 - 09.2012
Lead Business Analyst
CBA – Transactional Banking Solutions
06.2010 - 10.2012
Business Analyst
M&T Resources
03.2010 - 06.2010
Business Analyst
12.2009 - 03.2010
Business Analyst
CBA Credit Cards
04.2008 - 12.2009
Business Analyst
CommInsure
02.2007 - 04.2008
Business Analyst
CommInsure
10.2006 - 02.2007
Underwriting Trainee
CommInsure
01.2005 - 10.2006
Business Analyst
CommInsure
08.2003 - 01.2005
Complaints Officer
Colonial
10.2001 - 08.2003
Superannuation Benefit Payments Officer
Lumley Life Limited
07.2000 - 06.2001
Six Sigma Green Belt -
Commonwealth Bank - Process Excellence
Bachelor of Business - Financial Planning
Royal Melbourne Institute of Technology (RMIT)
Report Writing – -
Pollak Learning Alliance
Advanced Diploma - Financial Planning
Kaplan
High School Diploma -
Kiama High School