Craig Lynch
Sydney,NSW
Summary
A hardworking, critical-thinking, and driven individual, I am deeply committed to achieving excellence in every endeavor. With a relentless work ethic and a keen analytical mind, I thrive in dynamic environments where challenges are opportunities for growth. Whether it's tackling complex problems, driving innovative solutions, or exceeding expectations, I bring unwavering dedication and determination to the table. My passion for continuous improvement fuels my drive to push boundaries and achieve success, making me a valuable asset in any team or organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Stralis
05.2024 - 12.2024
- Collaborated with cross-functional teams to ensure customer satisfaction goals were met.
- Maintained accurate records of all installations and repairs performed.
- Checked electrical components of solar systems and ensured they meet safety requirements.
- Filled out paperwork associated with each job accurately and completely.
- Installed solar panels safely in extremely hot and cold weather conditions, while maintaining the target.
- Performed quality control checks on all equipment prior to use in order to ensure proper functioning.
Customer Service Representative
Acquire BPO
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Barry Group
05.2022 - 03.2024
- Provided product demonstrations and presented promotional materials at trade shows and conventions.
- Negotiated pricing agreements with vendors and customers.
- Collaborated with other departments such as production, finance, logistics. to ensure efficient operations.
- Attended meetings with clients to discuss their needs and present company capabilities.
- Participated in team training sessions on various topics related to the job role.
- Identified new business opportunities through industry contacts.
Personal Trainer
Xtreme CSC
05.2018 - 07.2021
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Created nutritional plans that support overall health goals of clients.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Organized group classes for small groups or large groups depending on client's preferences.
- Assisted clients in setting realistic short-term and long-term goals.
Education
Davis College High School
Mallow, Co. CorkCamden College
New Jersey, USACork Institute of Technology - Sports, Recreation & Leisure Management
Cork Institute of Technology - Business Studies
Skills
- Upselling
- Promotional support
- Feedback implementation
- Exceptional customer service
- Lead generation
- Relationship selling
- Excellent communication skills
- Time management
- Multi-tasking strength
- Data-driven instruction
- Customer segmentation
- CRM proficiency
Accomplishments
- BBus Degree in Sports, Recreation & Leisure Management
- BBus Degree in Business Studies
- Going to America on scholarship playing soccer
Skills And Qualities
- Excellent interpersonal skills which enable me to develop strong relationships with customer and staff.
- Punctual person, who likes to use his initiative when possible.
- Critical thinker, who is flexible and dependable.
- Highly motivated, while also a problem solver.
- Proficient in Microsoft Office, including Excel, Powerpoint and Word.
Personal Information
Date of Birth: 05/28/1997
Hobbies and Interests
- Fitness / Sports enthusiast
- Keen interest in music, reading and podcasts
Certification
- Full, clean drivers license.
- Bachelors of Arts (Honours) in Business.
- Bachelors in Recreation and Leisure Management.
- Valid white card.
- First Aid
- CPR
Qualifications
- Corporate Finance
- Enterprise & Innovation
- International HR Management
- Business to Business Marketing
- Strategy Analysis
- International Business & Trade
- Operations & Project Management
References
References available upon request.
Timeline
Team Leader
Stralis
05.2024 - 12.2024
Customer Service Representative
Acquire BPO
01.2024 - 04.2024
Sales Associate
Barry Group
05.2022 - 03.2024
Personal Trainer
Xtreme CSC
05.2018 - 07.2021
Camden College
Cork Institute of Technology - Sports, Recreation & Leisure Management
Cork Institute of Technology - Business Studies
Davis College High School
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