Craig McKay
Bonython,ACT
Overview
32
32
years of professional experience
Work History
Logistics officer
CEA Technologies
06.2025 - Current
- Driving and maintain company vehicles in accordance with ACT/NSW road rules.
- Correct use of mechanical aids in a safe use such as forklifts, pallet jacks, ratchet straps for securing loads and power tools as required.
- Completing activities / documentation for specific deliveries ensuring compliance with regulatory and licensing requirements.
- Achieve OHS, People, operational, financial and customer performance targets.
- Pick-up and delivery of materials in local region and CEA as required.
- Actioning requests, corresponding and communicating using Iphone and emails.
- Other general stores duties, including the receipt and despatch of components Via the Pronto warehousing IT system.
Ground Handling Manager
Qantas Airways
Fairbairn, ACT
01.2014 - 05.2024
- Responsible for implementing the operational strategies in conjunction with the Ground Operations Manager.
- Liaise with various stakeholders from government agencies including Australian Defence Force, Australian Boarder Force, Department of Agriculture, Forest and Fisheries, various Embassies, Defence Attaches, Foreign military and international ground handling agencies.
- Deliver effective operations through the optimization of safety, on-time performance, compliance, customer, and regulatory requirements.
- Achieve OHS, People, operational, financial and customer performance targets.
- Develop and maintain effective products, procedures and systems that ensure delivery of service standards.
- Lead and coach teams and external providers. Providing regular and ad hoc feedback both confirming and corrective via performance reviews and development discussions.
- Act as first point of contact for all incident occurrences and other matters relating to operational disruption.
- Facilitate effective communication via a variety of methods, e.g. daily Toolbox talks, weekly team meetings monthly feedback forums.
- Lead the project management of significant product and service implementations where appropriate.
Customer Service Roles
Qantas Airways
ACT
01.2000 - 01.2014
- Duties included day-to-day operational responsibility for both Customer Service and Ramp Staff.
- Managing Customer Complaints and service failures.
- Dealing with various stakeholders including Airport Authority, Aircraft Cleaning contractors, Other Airlines for diversion management.
- Lead and coach teams and external providers. Providing regular and ad hoc feedback both confirming and corrective via performance reviews and development discussions.
- Complete work with adherence to all relevant codes and safety requirements.
Ramp Services
Qantas Airways
ACT
01.1994 - 01.2000
- Responsibilities included Load and unload Aircraft, Leading hand, general Tarmac Duties, staff management.
Timeline
Logistics officer
CEA Technologies
06.2025 - Current
Ground Handling Manager
Qantas Airways
01.2014 - 05.2024
Customer Service Roles
Qantas Airways
01.2000 - 01.2014
Ramp Services
Qantas Airways
01.1994 - 01.2000
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