Craig McMahon

Was Chairperson of the Inner West Council Seniors Working Group these past two years. This is a voluntary role, and working groups are part of the Council's Community Engagement Framework, providing advice and input to support Council's decision making and actions.

The purpose of the Working Group that I chaired was

to provide input into the development and implementation of programs, projects and services and initiatives that ensure equity of access for Seniors and that are part of the Councils ageing Strategty abd action Plan.

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Prepared annual data to determine metrics for operational performance.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Interviewed, recruited and trained new onboarding candidates.
• Streamlined operations by implementing process improvements and optimizing resource allocation.
• Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
• Improved supply chain efficiency by negotiating favorable contracts with vendors and streamlining inventory management processes.