Craig Moorley
Cessnock,NSW
Summary
Results-driven professional with expertise in risk assessment, regulatory compliance, and process improvement. Proven track record in leading teams and enhancing operational efficiency, ready to drive impactful solutions in dynamic environments. Results-driven professional with a solid background in customer relationship management and problem resolution. Expertise in risk assessment and regulatory compliance ensures seamless operations and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Driver
Self employed
Cessnock, NSW
07.2024 - Current
- Transported clients from designated locations to destinations, ensuring timely and comfortable rides.
- Navigated routes using GPS, achieving timely deliveries and pickups.
- Coordinated with clients to confirm schedules and clarify delivery instructions for seamless service.
- Maintained vehicle cleanliness and conducted routine equipment checks to ensure safe and reliable operation.
- Managed delivery paperwork, including invoices and receipts, to maintain accurate records.
Bank Officer
ING Bank
Tuggerah
05.2018 - 07.2026
- Advised clients on banking products and services.
- Managed customer accounts and transactions efficiently.
- Resolved customer inquiries and issues promptly.
- Conducted risk assessments for financial transactions regularly.
- Trained junior staff on banking procedures and compliance standards.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Prepared documents for regulatory compliance audits.
- Collaborated with team members to improve service delivery.
- Coordinated with the IT department to enhance online banking services, improving customer satisfaction.
Chief Operating Officer
Quantum Risk Management
06.2015 - 05.2018
- Directed operational strategies for managing risk assessment processes.
- Developed and implemented strategies to increase operational efficiency.
- Developed policies to ensure compliance with industry regulations and standards.
- Implemented technology solutions to streamline risk management operations.
- Collaborated with stakeholders to identify and mitigate potential risks effectively.
- Oversaw cross-functional teams to enhance workflow efficiency and communication.
- Directed the daily operations of multiple departments across the organization.
- Fostered a culture of continuous improvement within the organization's operations.
- Developed and refined short- and long-term strategies to drive growth and profitability.
Claims Operations Manager
Austbrokers
Canberra, ACT
06.2013 - 06.2015
- Managed claims processing workflows to ensure timely resolutions.
- Reviewed complex claims for accuracy and adherence to standards.
- Developed process improvements to enhance operational efficiency in claims handling.
- Oversaw compliance with industry regulations and internal policies.
- Evaluated effectiveness of current systems, identifying areas for improvement and cost savings opportunities.
- Led cross-functional meetings to address claims-related issues and solutions.
- Trained staff on claims management systems and procedural guidelines.
- Implemented best practices for customer service within claims operations team.
- Developed and implemented policies and procedures to improve operational efficiency.
- Interpreted state laws related to insurance coverage and communicated changes and updates to stakeholders.
- Developed case management plans for high-risk cases, ensuring timely resolution of disputes or complaints.
General Services Manager
Department of Defence
Sydney
2003 - 2013
- Managed daily operations of general services for defence facilities.
- Supervised logistics for supplies and services across multiple locations.
- Implemented safety protocols to ensure compliance with defence regulations.
- Developed training programs to enhance staff skills in service delivery.
- Oversaw inventory management and procurement of essential materials.
- Facilitated communication between teams to improve service efficiency.
- Developed strategies to reduce operating costs while maintaining service levels.
- Ensured compliance with applicable laws and regulations governing the management of general services departments.
Major Claims manager
Auto and General (Budget Direct)
Kawana Waters, QLD
1996 - 2003
- Led team in investigating, evaluating, and settling insurance claims, ensuring compliance with policy obligations and legal requirements.
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
- Negotiated with policyholders and third parties to resolve disputes, minimizing litigation risks and costs.
- Coordinated with legal counsel on litigated claims, providing expertise and support to achieve optimal outcomes.
- Identified potential fraud cases by conducting investigations into suspicious activity.
- Assisted in developing strategies for reducing losses due to fraudulent or exaggerated claims.
- Implemented process improvements to enhance claims handling efficiency.
- Developed procedures to streamline the claims process, improving overall efficiency.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Collaborated with adjusters to resolve complex claims issues efficiently.
- Engaged in continuous professional development, staying abreast of industry trends, legal developments, and best practices in claims management.
- Analyzed trends in claims data to identify areas for improvement.
- Ensured compliance with internal policies and industry regulations during claims review.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Prepared detailed reports on claim status and activities for management review.
- Created processes for tracking open cases, monitoring progress towards resolution goals.
- Oversaw onboarding processes for new team members, delivering training on claims handling.
- Provided technical support to staff members regarding system upgrades or changes in procedure.
- Oversaw the development and implementation of claims processing systems to improve efficiency and accuracy.
- Reviewed contracts with service providers such as Lawyers or investigators for compliance purposes.
Bank Officer
Commonwealth Bank
1986 - 1996
- Advised clients on banking products and services.
- Managed customer accounts and transactions efficiently.
- Resolved customer inquiries and issues promptly.
- Conducted risk assessments for financial transactions regularly.
- Processed deposits, withdrawals, transfers, payments, checks.
- Trained junior staff on banking procedures and compliance standards.
- Maintained up-to-date knowledge of industry regulations and trends.
- Prepared documents for regulatory compliance audits.
Education
High School Diploma -
James Ruse Agricultural High School
Carlingford, NSWSkills
- Customer relationship management
- Effective communication
- Time management
- Problem resolution
- Team collaboration
- Staff training
- Personnel training
- Process improvement
- Attention to detail
- Claims investigation and research
- Claims analysis
- Claims auditing
- Risk assessment
- Regulatory compliance
- Legal compliance
- Insurance regulations
- Liability management
- Investigation techniques
- Policy interpretation
- Ethical leadership
- Conflict negotiation
- Data analysis
Timeline
Driver
Self employed
07.2024 - Current
Bank Officer
ING Bank
05.2018 - 07.2026
Chief Operating Officer
Quantum Risk Management
06.2015 - 05.2018
Claims Operations Manager
Austbrokers
06.2013 - 06.2015
General Services Manager
Department of Defence
2003 - 2013
Major Claims manager
Auto and General (Budget Direct)
1996 - 2003
Bank Officer
Commonwealth Bank
1986 - 1996
High School Diploma -
James Ruse Agricultural High School