Summary
Overview
Work History
Education
Skills
Walking, Fresh Air general activities to keep mind clear
Timeline
Generic

Craig Page

Melbourne,VIC

Summary

Customer-oriented General Manager with 25 Years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused


General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

35
35
years of professional experience

Work History

General Manager Electronics Security

Monjon Australia
11.2019 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Owner

Blueprint Security
08.2015 - 11.2019
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Running all aspects of business day to day factions

Operations Manager

Monjon Australia
01.2011 - 08.2015
  • Role is similar to current role with Monjon.
  • I left Monjon to own and run my own business, which I sold prior to my current return to Monjon.



Operations Manager

Future Technix
11.2002 - 01.2011
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

National Operations Manager

Security Wise
08.1998 - 11.2011
  • Complete security operations Nationally

Various Management Roles

MSS Security, Chubb Security & SMC
01.1989 - 01.2011

Roles from

  • Security officer
  • Armed Security Patrols
  • Guarding Operations
  • Security Operations
  • Controlroom Operator to Duty manager, Client manager
  • State and National dealer Manager

Education

No Degree - Schooling Education

Preston Technical School
Preston Victoria

No Degree - Security Risk And OH&S

NSW Online And in Person
NSW
03.2000

Skills

  • Expense Control
  • Contract Negotiations
  • Project Management
  • Customer Retention
  • Operations Oversight
  • Program Administration
  • Customer Relationship Management

Walking, Fresh Air general activities to keep mind clear

Relaxation and downtime isn't just important to me, but everyone, allowing time to walk, swim and other allows you to refresh your mind and in some cases very creative, sometimes opens mind to new ideas and resolve of current concerns. 

Timeline

General Manager Electronics Security

Monjon Australia
11.2019 - Current

Owner

Blueprint Security
08.2015 - 11.2019

Operations Manager

Monjon Australia
01.2011 - 08.2015

Operations Manager

Future Technix
11.2002 - 01.2011

National Operations Manager

Security Wise
08.1998 - 11.2011

Various Management Roles

MSS Security, Chubb Security & SMC
01.1989 - 01.2011

No Degree - Schooling Education

Preston Technical School

No Degree - Security Risk And OH&S

NSW Online And in Person
Craig Page