Craig Panter
Narangba
Summary
Driven Business Development professional with proven track record in identifying growth opportunities and driving strategic initiatives. Skilled in market analysis, client relationship management, and sales strategy formulation. I have proven ability to handle multiple tasks effectively and efficiently. Strong focus on team collaboration and delivering measurable results. Take a proactive approach to identifying and addressing issues, Adaptable to changing business environments and committed to achieving organizational goals.
Overview
28
28
years of professional experience
Work History
Business Development Officer
East Coast Apprenticeships
08.2020 - Current
- Conducted market analysis to identify emerging trends and potential business growth areas.
- Kept client notes and updated account information in company databases.
- Facilitated workshops and information sessions to promote apprenticeship programs effectively.
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Consistently exceeded KPI set my management.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Analyzed performance metrics to identify areas of improvement and implement necessary changes in strategy.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Filled in as Acting Manager on various occasions as Business Development Manager and Regional Manager.
Field Officer
East Coast Apprenticeships
09.2014 - 08.2020
- Coordinated apprenticeship placements to enhance workforce development and community engagement.
- Mentored apprentices, fostering skills development and career progression within various industries.
- Monitored compliance with apprenticeship guidelines, ensuring adherence to regulatory requirements and best practices.
- Led workshops and information sessions, promoting awareness of apprenticeship opportunities within the community.
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
- Promoted a safe working environment by enforcing safety guidelines, conducting regular risk assessments, and addressing potential hazards promptly.
- Fostered a culture of continuous learning and improvement within the field team by encouraging open dialogue, feedback exchanges, and peer-to-peer knowledge sharing.
Service Manager
Action Auto Group
03.2012 - 06.2014
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented training programs to improve team performance and operational efficiency.
- Managed service department budgets, optimizing resource allocation and cost control.
- Analyzed customer feedback to develop strategies for improving service quality.
- Collaborated with sales teams to identify opportunities for upselling and cross-selling services.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Automotive Service Manager
Pacific Ford
07.2006 - 02.2012
- Oversaw daily operations of automotive service department, ensuring high-quality customer service and satisfaction.
- Implemented process improvements to enhance workflow efficiency and reduce service turnaround times.
- Trained and mentored staff on technical skills and customer interaction best practices, fostering team competency.
- Developed and maintained relationships with customers to ensure repeat business and loyalty through exceptional service.
- Utilized dealership management software to track service orders, inventory levels, and technician performance metrics.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
Royal Australian Navy - Marine Technician
Royal Australian Navy
08.1997 - 09.2006
- Conducted routine maintenance and repairs on marine vessels to ensure optimal performance.
- Diagnosed electrical and mechanical issues using advanced diagnostic tools and technologies.
- Collaborated with engineering teams to implement design modifications for improved vessel efficiency.
- Led training sessions for junior technicians on equipment handling and safety protocols.
- Developed standard operating procedures for maintenance tasks, enhancing workflow consistency.
- Provided technical support during vessel inspections, ensuring adherence to industry standards and client requirements.
- Maintained certifications and professional knowledge through participation in specialized training courses, workshops, and seminars to stay current with industry trends and best practices.
- Delegated duties and scheduled technicians to complete equipment repairs.
- Collaborated with shipboard teams to manage emergency situations, including damage control, firefighting, and flooding prevention.
- Accomplished multiple tasks within established timeframes.
Education
Certificate III Marine Mechanical
TAFE
VICFront Line Management
TAFE
08-2013
Cert IV Workplace Assessing
TAFE
05-2004
Skills
- Marketing
- Relationship management
- Strategic planning
- Decision-making
- Team building
- Team leadership
- Training and mentoring
- Business intelligence
Timeline
Business Development Officer
East Coast Apprenticeships
08.2020 - Current
Field Officer
East Coast Apprenticeships
09.2014 - 08.2020
Service Manager
Action Auto Group
03.2012 - 06.2014
Automotive Service Manager
Pacific Ford
07.2006 - 02.2012
Royal Australian Navy - Marine Technician
Royal Australian Navy
08.1997 - 09.2006
Certificate III Marine Mechanical
TAFE
Front Line Management
TAFE
Cert IV Workplace Assessing
TAFE