CRAIG PERCIVAL

• Collaborated with Product Managers during Product Ideation phase to help shape requirements and provide guidance on impacted IT systems, high level timelines and any inflight projects which they should consider.
• Worked with Product, Operation, and IT teams to identify enhancements or changes to existing products and manage the product backlog.
• Created Scoping and Requirements documents with attention to detail, ensuring alignment with project objectives and solution designs.
• Led cross-functional teams, including solution designers, test and release managers as well as operation teams, to drive the design and implementation of new products/product improvements throughout the development lifecycle.
• Established Acceptance criteria to validate requirements and user stories, maintaining consistency throughout the project/program lifecycle.
• Reviewed QA/Test Strategies, Plans, and Cases with diligence, ensuring alignment with Acceptance Criteria.
• Implemented traceability matrices to track requirements across the project/program lifecycle, ensuring coherence.
• Provided support during testing phases to validate compliance with business requirements.
• Monitored project progress diligently, identifying potential risks and devising mitigation strategies for successful delivery.
• Developed reporting mechanisms to track product performance post-delivery.

• Working closely with business units to gather project proposals and understand their objectives and requirements.
• Collaborating with Solution Architects to assess the technical feasibility of project ideas and determine the resources required for implementation.
• Conducting cost analysis and estimation to determine the financial implications of proposed projects.
• Coordinating with resource managers to allocate appropriate personnel and infrastructure to support project initiatives.
• Facilitating communication between business units, project sponsors, and technical teams to ensure alignment and transparency throughout the project assessment process.
• Maintaining detailed records of project proposals, assessments, and resource allocations for future reference.
• Identifying opportunities to streamline the project assessment process and improve efficiency.

• Responsible for Vodafones payment and collection systems
• Collaborating with stakeholders to understand business requirements and translate them into architectural solutions.
• Designing and documenting technical solutions and architectures that address business needs while considering factors such as scalability, performance, security, and maintainability.
• Working closely with other architects, project teams, and business stakeholders to ensure alignment of technology solutions with overall enterprise architecture and business objectives.

• Designed and implemented business reporting queries for statistical analysis, as well as establishing and managing processes for measuring, tracking, reporting, and analyzing product performance to determine customer experience.
• Guide software developers to ensure technical integrity of the design by analysing problems in software development and recommending rectification of faults in programs
• Ensuring the operational schedules, processes, monitoring and health checks are conducted.
• In the event of an incident impacting data accuracy, work with the development teams to ensure that the appropriate resolution is put in place.
• Work with developers and solution architects on new projects to ensure that the completeness and integrity of data is not impacted when new functionality or system are delivered.

• Provide support for billing and payment processes in production and pre-production environments.

Provided Level 2 support for T-Mobiles Provisioning application