Summary
Overview
Work History
Education
Skills
Timeline
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Craig Perfect

Townsville

Summary

Dynamic Regional Manager with Football Queensland, skilled in strategic planning and operations. Successfully enhanced grassroots football participation through innovative community engagement initiatives. Proven ability in staff training and development, fostering partnerships that elevated program effectiveness and brand visibility. Committed to driving organizational goals and improving team performance through effective leadership.

Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.

Overview

2026
2026
years of professional experience

Work History

Regional Manager Northern Region

Football Queensland
11.2021 - Current
  • Developed and implemented regional strategies to enhance grassroots football participation.
  • Led cross-functional teams to execute community engagement initiatives within the region.
  • Conducted regular assessments of program effectiveness, ensuring alignment with strategic goals.
  • Collaborated with local clubs to foster partnerships and promote football development programs.
  • Established and maintained operational standards for 4 locations.

Club Development Ambassador

Football Queensland
09.2020 - 11.2021
  • Cultivated relationships with community members to enhance brand visibility and customer engagement.
  • Organized events to promote products, resulting in increased consumer interaction and awareness.
  • Collaborated with cross-functional teams to develop marketing strategies that aligned with organizational goals.
  • Trained new ambassadors on best practices for representing the brand effectively in various settings.
  • Organized workshops and training sessions for coaches to improve coaching standards across the region.
  • Cultivated relationships with stakeholders, ensuring alignment with Football Queensland's strategic objectives and goals.
  • Fostered community engagement through grassroots initiatives promoting football programs.

Technical Officer

Football Queensland
10.2010 - 09.2020
  • Facilitated workshops to promote best practices and enhance operational effectiveness across teams.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Coordinated training sessions to improve team skills and operational knowledge.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Customer Service Officer

Child Support Agency
1993 - 2008
  • Managed customer inquiries and resolved issues efficiently, ensuring high levels of satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Facilitated effective communication between clients and agency to resolve child support inquiries.
  • Managed case documentation ensuring compliance with legal standards and agency policies.

Education

High School Diploma -

Pimlico High School
Townsville, QLD
11-1987

Skills

  • Operations
  • Staff management
  • Office administration
  • Multitasking
  • Organizational skills
  • Effective communication
  • Conflict resolution
  • Customer service
  • Computer skills
  • Engaging stakeholders

Timeline

Regional Manager Northern Region

Football Queensland
11.2021 - Current

Club Development Ambassador

Football Queensland
09.2020 - 11.2021

Technical Officer

Football Queensland
10.2010 - 09.2020

Customer Service Officer

Child Support Agency
1993 - 2008

High School Diploma -

Pimlico High School

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Craig Perfect