Craig Ryder
Nambour,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Venue Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
Queensland Health Department
03.2013 - 03.2023
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Assistant Manager of Operations
Parkroyal Hotel
02.2010 - 02.2013
- Streamlined operations by implementing efficient workflow processes and procedures.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Assistant Manager of Operations
Turtle Cove Resort
01.2007 - 01.2010
- Communicated with customers to assess satisfaction with products and services received.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Monitored key performance metrics to identify areas for improvement.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Education
Graduate Certificate - Role of A Supervisor
Australian Hospitality Review Panel
Brisbane, QLDGraduate Certificate - Conducting A Successful Performance Development Re
Australian Hospitality Review Panel
Brisbane, QLDGraduate Certificate - Coaching And Counselling
Australian Hospitality Review Panel
Brisbane, QLDCertificate III - Health Safety And Risk Managment
Site Safe
Brisbane, QLD10.2011
White Card - White Card
Tafe
Brisbane, QLD02.2011
Skills
- Recruitment and Hiring
- Facilities Inspection
- Maintenance Oversight
- Staff Evaluation
- Decision Making
- Time Management
- Problem Solving
- Logistics Management
- Team Leadership
- Customer Service
References
References available upon request.
Timeline
Supervisor of Operations
Queensland Health Department
03.2013 - 03.2023
Assistant Manager of Operations
Parkroyal Hotel
02.2010 - 02.2013
Assistant Manager of Operations
Turtle Cove Resort
01.2007 - 01.2010
Graduate Certificate - Role of A Supervisor
Australian Hospitality Review Panel
Graduate Certificate - Conducting A Successful Performance Development Re
Australian Hospitality Review Panel
Graduate Certificate - Coaching And Counselling
Australian Hospitality Review Panel
Certificate III - Health Safety And Risk Managment
Site Safe
White Card - White Card
Tafe
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