CRAIG SLAVEK
Mayfield East,NSW
Summary
Career Objectives I value honesty and integrity. I enjoy environments that support my ability to be a part, manage or create a unified team environment based upon my passion for developing strong community and peer relationships. I desire a working environment that allows for personal growth, achievement, and enjoyment.
Overview
21
21
years of professional experience
Work History
Training Co-ordinator
Training Services NSW
04.2023 - Current
- Support Operations and Members of TSNSW Hunters office Based team
- Build capability among team members
- Improve process and create process document
- Conduct team meetings and support training advisors
- Communicate business requirements to all team members
- Oversee administration and team operations
- Provide advice and correspondence to external and internal stakeholders
Training Advisor
Training ServicesNSW
09.2022 - Current
- Ensure regulatory requirements are met in line with statutory obligations
- Regulate and Monitor Training Contracts of Trainees and Apprentices
- Deliver high-level advice and support to external stakeholders
- Conduct and facilitate presentations and workshops
- Conduct Duty of Care site visits to employers of under 18yo learners
- Support internal stakeholders with data and reports
- Provide mediation to employers and learners to provide best case outcomes
Star Ratings Assessor - Contractor
NSW, Australian Tourism Industry Council
09.2019 - Current
- Manage owners and managers' expectations and response to their assessment results
- Provide guidance on areas of improvement towards quality and condition of the property
- Role is casual and provides great flexibility to undertake other work on an ongoing basis
HR support
EDConnect Customer Service, Contractor Via Forsythe's Recruitment
11.2021 - 09.2022
- To Department of Education Staff
- Respond effectively to incoming telephone and online inquiries
- Accurately maintain records and data resulting from each inquiry
- Delegate workflow to appropriate internal stakeholders
- Maintain a professional outlook at all times
- Manage and use multiple systems, procedures, and processes
Industry Programs Coordinator
Angus Knight Institute
09.2020 - 06.2021
- Identify new sales and relationship opportunities
- Coordinate training programs in the greater Newcastle Region
- Build relationships with industry stakeholders at multiple levels
- Identify, apply, and utilize funding opportunities
- Maintain records and results accurately and efficiently
- Adapt to a changing working environment
Community Water Officer
Hunter Water via Forsythe's Recruitment
09.2019 - 03.2020
- Covid affected)
- Educate, support and enforce water restrictions throughout the community as part of the State Government's Drought Response Group for Hunter Water
- Highly visible in the community spending as much time as possible on the road engaging in as many face-to-face conversations as possible to help spread the importance of conservation and compliance
- Accurately and quickly process exemption and permit requests
- Report to management on repeated breaches and process enforcement action
- Monitor and enforce restrictions across the Hunter Water footprint
- Work respectfully with members of the general public and business community
- Assist Council and Large Customer liaison team with education processes
- Helped reduce community water usage by over 20% during the contracted period
Branch Coordinator
Novaskill Pty Ltd
06.2018 - 06.2019
- Lead and manage a diverse team
- Identify new programs that enhance the educational opportunities of school students to degree-qualified employees
- Monitor and manage quality service delivery on a large scale
- Identify external opportunities to build client base
- Build and maintain collaborative relationships with both internal and external stakeholders
- Develop and implement operational plans
- Monitor and manage staff performance
- Coach and mentor
- Ensure internal compliance as well as external contractual obligations are met
Operations Manager
Altitude Aviation
08.2017 - 08.2018
- Identify national transport operators to partner and grow with
- Liaise with GM and overseas IT team to build back-end booking and accounting systems
- Manage sales inquiry pipeline and maximize revenue opportunities
- Build ongoing relationships with operators to maximize revenue percentages
- Define a clear definition of workflow and procedure for future team growth
- Ensure effective communication with customers to build a strong level of customer satisfaction
- Mentor Altitude Aviation Staff to build a stronger team alliance sense of personal development
- Identify opportunities for ongoing regular sales and referral business
- Manage accounts team and budget requirements
Sales Change Lead
ACM, Media
11.2015 - 04.2017
- Plan and implement training for the “Transcend” rollout across 6 of 13 operating groups
- Coach and lead Group Sales Managers and their teams to ensure maximum efficiencies in the new ways of working
- Lead hyper “care” programs on the ground post-training for the operating groups
- Manage sales teams and managers through significant change
- Advise CRM Steerco on next step requirements
- Influence others remotely
- Inspire others to adapt to change and meet new challenges with positivity and passion
- Identify opportunities for ongoing regular sales and referral business
- Manage accounts team and budget requirements
- Define clear channels of communication and escalation for workflow
- Establish and enforce CRM adoption, licensing, and rollout
- Identify opportunities for further development within CRM
- Build a network across the 140+ sites to communicate and grow CRM knowledge
- Design and grow regular and varied communication channels to resonate with varied personality and demographic types
- Stay positive in the face of change and challenge
Sales Manager
Special, Fairfax Media, Newcastle Newspapers
05.2010 - 11.2015
- Set the example and be an inspiring Leader
- Manage staff performance to achieve maximum results
- Coach and lead staff to assist them to be the best they can be
- Meet and exceed budget requirements by identifying new product opportunities
- Cross-departmental communication to ensure all aspects of the product are completed accurately
- Build and grow individuals to create an effective succession plan for the business
- Develop and implement strategies across multimedia platforms for the department
- Weekly and monthly reporting and forecasting
- Adhere to all deadline and legal requirements
- Awareness and implementation of company safety expectations
Subject Matter Expert
Fairfax Media, Newcastle Newspapers
06.2013 - 05.2014
- Implement and facilitate formal training
- Mentoring of team leader and international agents
- Current state process mapping
- Training resource evaluation, input, and final approval
- Facilitator/agent support
- Future workflow process implementation
- Reporting – Activity, results, threats
Account Manager
Local Advertising Agencies, Fairfax Media, Newcastle Newspapers
03.2003 - 05.2010
- Maintain and grow strong long-lasting relationships
- Deliver opportunities with a positive and passionate approach
- Meet and exceed budget requirements by identifying new and exciting opportunities
- Liaise with all sales departments and contribute to all revenue streams
- Adhere to all deadline and legal requirements
- Represent the company with honesty and integrity
- Weekly and monthly reporting and forecasting
Account Manager
Local Territory, Newcastle Newspapers
11.2002 - 03.2003
- Central Coast Sun Weekly/Central Coast Herald
- Identify new sales opportunities
- Meet and exceed budget requirements
- Communicate effectively with both internal and external customers
- Improve product knowledge across the media industry
- Adhere to all deadline and legal requirements
- Represent the company with respect and integrity
Education
Retail Operations Cert III -
Hunter TAFE
1994
12 Higher School Certificate - undefined
Belmont High School
1993
Skills
- Ability to lead, manage, and coach individuals within a team based on their own specific performance
- Conflict resolution
- Implement and facilitate training programs across varied training environments
- Build capability within individuals and teams within tight timelines
- Strong ability to strategically plan and approach new tasks
- Ability to guide, motivate, and influence others
- Confident decision maker
- Outstanding verbal and written communication skills
- Quick learner with a desire for knowledge
- Strong proven sales background across media and retail environments
- Approach challenges with passion, excitement, and determination
- Ability to quickly develop long-term meaningful business relationships
- Proven ability to guide exceptional team results
- Work autonomously or within a team environment to reach common goals
- Strong communication skills – both listening and questioning
- Successful record of reporting results and identifying areas of strength and challenge
- Confident working with tight time constraints and high-pressure situations
- Demonstrated adherence to policy and legal requirements
- Demonstrated ability to understand, set, and achieve budget requirements
- Creative thinker
Timeline
Training Co-ordinator
Training Services NSW
04.2023 - Current
Training Advisor
Training ServicesNSW
09.2022 - Current
HR support
EDConnect Customer Service, Contractor Via Forsythe's Recruitment
11.2021 - 09.2022
Industry Programs Coordinator
Angus Knight Institute
09.2020 - 06.2021
Star Ratings Assessor - Contractor
NSW, Australian Tourism Industry Council
09.2019 - Current
Community Water Officer
Hunter Water via Forsythe's Recruitment
09.2019 - 03.2020
Branch Coordinator
Novaskill Pty Ltd
06.2018 - 06.2019
Operations Manager
Altitude Aviation
08.2017 - 08.2018
Sales Change Lead
ACM, Media
11.2015 - 04.2017
Subject Matter Expert
Fairfax Media, Newcastle Newspapers
06.2013 - 05.2014
Sales Manager
Special, Fairfax Media, Newcastle Newspapers
05.2010 - 11.2015
Account Manager
Local Advertising Agencies, Fairfax Media, Newcastle Newspapers
03.2003 - 05.2010
Account Manager
Local Territory, Newcastle Newspapers
11.2002 - 03.2003
Retail Operations Cert III -
Hunter TAFE
12 Higher School Certificate - undefined
Belmont High School
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