CRAIG SPENCER

• Oversee all facilities operations — planned maintenance, reactive works, asset management, compliance, and vendor performance.
• • Approve and monitor preventative maintenance programs to ensure asset reliability and uptime.
• Ensure all FM systems, SRs, and work orders are managed accurately and closed out within SLA.
• Support FM teams with escalation management, complex technical issues, and site-critical incidents.
• Conduct periodic site audits to ensure standards are maintained.
• Manage and co ordinate all Hard and soft services with in the store ( HVAC, Electrical,fire ,plumbing etc)
• Manage and respond to reactive maintenance requests in alignment with KPIs and SLAs; provide regular updates and liaise with clients to ensure timely execution of critical tasks
• Support or lead delivery of minor works, refurbishments, and lifecycle asset replacement programs. • Ensure asset registers and condition assessments are
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.

Core Leadership & Oversight

• Lead, mentor, and develop Facilities Managers and site-based teams across multiple states.

• Set performance objectives and ensure alignment with national FM strategy and KPIs.

• Conduct regular performance reviews, coaching sessions, and succession planning for FM leads.

• Drive consistency in service delivery, safety culture, and customer experience across all regions.

Operational Management

• Oversee all facilities operations — planned maintenance, reactive works, asset management, compliance, and vendor performance.

• Approve and monitor preventative maintenance programs to ensure asset reliability and uptime.

• Ensure all CAFM systems, SRs, and work orders are managed accurately and closed out within SLA.

• Support FM teams with escalation management, complex technical issues, and site-critical incidents.

• Conduct periodic site audits to ensure standards are maintained.

Financial & Contract Control

• Manage regional budgets, accruals, and forecasting in alignment with national FM financial targets.

• Review and approve invoices, purchase orders, and variations within delegation limits. • Monitor vendor expenditure and track cost savings, CAPEX planning, and OPEX optimization.

• Lead regional financial close-out and support the account director in quarterly and year-end reporting.

Compliance & Risk Management

• Ensure all sites comply with statutory regulations, WHS legislation, and corporate policies.

• Oversee contractor compliance documentation (SWMS, insurances, permits). • Chair or attend regional safety and risk meetings; review incidents, near misses, and audit findings.

• Lead disaster recovery and business continuity planning at the regional level.

Vendor & Contractor Management

• Oversee regional vendor networks — performance, pricing, service delivery, and contract renewals.

• Drive consistent procurement standards and support national vendor tendering.

• Resolve escalated vendor performance issues and ensure KPI adherence.

• Build strong relationships with key suppliers and negotiate improved service outcomes.

Projects & Asset Management

• Support or lead delivery of minor works, refurbishments, and lifecycle asset replacement programs.

• Ensure asset registers and condition assessments are current and accurate.

• Collaborate with projects and engineering teams to hand over new assets with full documentation.

• Identify opportunities for energy efficiency, sustainability, and technology upgrades.

Client & Stakeholder Engagement

• Act as the key regional contact for client leadership teams and senior stakeholders.

• Attend state or regional governance meetings and provide data-driven FM performance updates.

• Partner with clients to identify improvement opportunities and ensure satisfaction targets are met.

• Manage sensitive communications and resolve escalated client concerns quickly and professionally.

• Coordinate and schedule Reactive Maintenance (RM) and Preventive Maintenance (PM) services, while cultivating and maintaining strong vendor relationships. Hard and Soft Services( HVAC ,electrical Plumbing,Fire , Cleaning , Landscape)
• Manage and respond to reactive maintenance requests in alignment with KPIs and SLAs; provide regular updates and liaise with clients to ensure timely execution of critical tasks.
• Interpret and communicate service deliverables to the IKEA team; coordinate and manage rectification works as needed.
• Collaborate closely with IKEA’s internal Facilities Management team to support ongoing maintenance operations, including negotiation and clarification of scope requirements.
• Act as a mediator between IKEA and CBRE vendors to resolve scope-related issues, ensuring all work aligns with contractual standards and expectations.
• Oversee budget tracking, service rates, and vendor invoicing to ensure compliance with agreed pricing structures.
• Coordinated vendor relationships, negotiating service agreements to enhance operational efficiency.
• Implemented energy-saving initiatives, reducing utility costs while promoting sustainability practices.

• Coordinate and Manage Hard and Soft services of the school site. ( HVAC,Electrical , Plumbing, Fire, Cleaning, Landscape
• Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
• Mentoring staff, supervision, and performance (KPI contractors.)(staff of 5)
• Managed compliance, asset registers, and contractor agreements.
• Controlled budgeting and invoice reconciliation.
• Conducted safety inductions, toolbox meetings, and WHS audits.
• Regularly liaised with clients and provided detailed KPI and site reports.
• Scheduled regular inspections of buildings to identify potential problems before they become serious issues.

Planned, coordinated, directed, monitored, evaluated and reported on facility projects from inception through completion

• Managed facility operations, ensuring compliance with safety regulations and standards.
• Oversaw maintenance schedules, optimizing equipment performance and longevity.

• Managed Queensland Rail Projects (SEQ Rail corridor),( Gold coast - Gympie)
• Managed DTM ( Road side vegetation) (Bruce Highway)
• Managed MBRC Desalination , vegetation
• team leadership of staff (10-15)
• Mentored and trained new employees on company policies and procedures.
• • Delivered operational planning, recruitment, and staff mentoring
• • Handled client reporting, audits, and contract negotiation
• • Promoted a culture of safety through SWMS reviews and compliance
• • Directed asset management, quoting, and service delivery
• Mentored and trained new employees on company policies and procedures.
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Communicated plans and actions to meet departmental goals.
• Offered constructive feedback to team members, boosting overall job performance.
• Developed personal growth opportunities, empowering employees to produce results and meet goals.
• Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
• Collaborated with staff to develop and carry out processes, resulting in improved performance.
• Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
• Developed comprehensive risk management strategies to mitigate contractual disputes.

• Queensland Rail (SEQ Carparks/platforms), SEQ Busway Horticulture, Queensland Rail (Gympie-Gladstone Rail Corridor), Road Tek (Bundaberg-Emerald)
• Managed large-scale horticultural maintenance across QLD Rail networks and public transport infrastructure.
• Led teams and developed workflows to meet demanding schedules.
• Ensured reporting, KPI delivery, and contract targets were met.
• Facilitated tenders and managed external stakeholder relations.