CRAIG THOM
CHERRYBROOK,NSW
Summary
- CUSTOMER SERVICE & ADMINISTRATIVE SPECIALIST
- Excellent Customer Service
- Good Communication
- Excellent interpersonal skills
- Enjoy working with people
- Friendly Helpful and Patient
- Can speedily learn new programs
- Complaint handling and resolution
- Experienced in filing and archiving
- Able to project professional manner
- Fulfilment of customer requests
- Eager to help where needed Offering the following skill and experience in customer service and administration tasks
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE
ADMINSTRATION ASSISTSANT, GAMECO PTY LTD
02.2019 - 03.2024
- Professional email and internet manner
- Call handling duties, including but not limited to orders and enquiries
- DEMONSTRATED ABILITIES, ADMINISTRATION
- Telephone management to answer, screen and forward calls, provide information, take messages and schedule appointments
- Experienced in receiving payments and recording receipts for services
- Filing and management of archival records
- Including reorganisation of archives to increase ease of access and management
- Transmission of information and documents to customers, using computer, email or phone
- Digitisation of the dispatch and receiving records
- Created a multiple sheet interactive spreadsheet that can be used and accessed by many
- CUSTOMER SERVICE
- Excellent customer service skills and phone manner for greeting clients, determining nature and purpose of call or visit
- Provision of information to clients, including services provided and directing to appropriate person
- Review and answering correspondence
- Follow up and resolve customer complaints
- Answering all phone enquiries as needed, directing customers to appropriate person
ATTENDENT
GAMECO PTY LTD
01.2016 - 02.2019
ADMINISTRATION ASSISTANT
TJW PROPERTIES PTY LTD
01.2013 - 01.2014
RECEPTIONIST & PA
SCHOFIELD KING LAWYERS
01.2011 - 01.2014
Skills
- COMPUTER SKILLS
- Can Touch type
- Fluent with the MS Office Suite
- Can easily learn new programs
Timeline
CUSTOMER SERVICE
ADMINSTRATION ASSISTSANT, GAMECO PTY LTD
02.2019 - 03.2024
ATTENDENT
GAMECO PTY LTD
01.2016 - 02.2019
ADMINISTRATION ASSISTANT
TJW PROPERTIES PTY LTD
01.2013 - 01.2014
RECEPTIONIST & PA
SCHOFIELD KING LAWYERS
01.2011 - 01.2014