Craig Walsh
Hamlyn Terrace,NSW
Summary
Dynamic professional with over 25 years of progressive experience in customer service and team leadership. Excelled in enhancing client service and driving sales across 24 stores, leveraging strong communication skills and a high work ethic. Demonstrated ability in fostering client relationships and achieving service excellence, backed by a flair for public speaking and adaptability in fast-paced environments.
Professional and caring individual dedicating myself to the personalised care of the aging community to remain living independently in their own homes.
Overview
33
33
years of professional experience
Work History
Community Care Assistant
The My Home Care Group
07.2020 - Current
- Enhanced client well-being by providing personalized care and support in their homes.
- Escorted clients to appointments, shopping and leisure activities.
- Supported family caregivers through respite services allowing them time away from caregiving responsibilities while ensuring continued quality care for their loved ones.
- Worked with clients' families to provide recommendations and advice on proper care.
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
- Conducted regular safety checks of client homes to identify potential risks or hazards that may impact their well-being or independence.
- Assisted case management team in identifying potential problems by providing input to counsellors and other professionals in regard to development of client program plans.
- Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
- Promoted independence among clients through tailored assistance with daily living tasks.
- Provided emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
- Optimized client participation in social activities by facilitating transportation arrangements as needed.
- Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
- Ensured a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep client's bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and client-focused care to cultivate well-being.
- Cooked meals and assisted clients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Domestic assistance within the home.
- Dementia and respite care from a "person-centred" approach.
- Communicated with scheduling teams to independently "work-in" new incoming clients to individual schedule.
Casual Retail Assistant
Lowes-Manhattan Pty Ltd
07.2019 - Current
Community Care Assistant
Sue Mann Nursing And Community Care
07.2019 - 06.2020
Assistant Store Manager
Lowes-Manhattan Pty Ltd
07.2012 - 07.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Advertising and P.A. promotions within the store and centres.
- Stocktake preparation and executions.
Store Manager
Lowes-Manhattan Pty Ltd
05.2006 - 07.2012
Store Manager
Best and Less Pty Ltd
03.2001 - 05.2006
Store Manager
Best and Less Pty Ltd
07.1998 - 03.2001
Assistant Store Manager
Best and Less Pty Ltd
01.1994 - 07.1998
Trainee Manager
Best and Less Pty Ltd
02.1993 - 01.1994
Casual Sales Assistant
Best and Less Pty Ltd
03.1991 - 02.1993
Education
Certificate IV - Retail And Business Management
A.R.A. Retail Institute
Central Coast, NSW11.2012
Public Speaking
Central Coast Community College
Ourimbah, NSW09.2001
High School Diploma -
Kempsey High School
Kempsey, NSW11.1992
School Certificate -
Kempsey High School
Kempsey, NSW11.1990
Skills
Five years experience in the aged home care industry attending low level to high level care for clients
High level of customer and client service and interactions within high volume and turnover businesses
Skilled at both working within a team along with team leadership to deliver the best outcomes for the clients served
Great sound knowledge of surrounding businesses and a firm network base of fellow businesses and clients within the community
Proven organisational skills and a high attention to detail with a demonstrated track record in service and sales success
Proven employment record of long term loyalty, dedication, attendance and a high work ethic
Past experience of over 10 years within a voluntary run community organisation performing team leadership, event planning, administration, scheduling and financial recording to NSW Fair Trading
Experienced in service and sales management in over 24 stores across Central Coast, Hunter, Regional NSW and the ACT
High level communication skills with an excellent presentation and pleasant manner
Very flexible within a changing business environment and very adaptable at learning new skills and tasks and taking on new challenges in both the present and future aspects of the business
High level of professionalism, energy, enthusiasm and drive
Flair for communication, education and public speaking
Basic computer skills, yet a quick competent learner
Timeline
Community Care Assistant
The My Home Care Group
07.2020 - Current
Casual Retail Assistant
Lowes-Manhattan Pty Ltd
07.2019 - Current
Community Care Assistant
Sue Mann Nursing And Community Care
07.2019 - 06.2020
Assistant Store Manager
Lowes-Manhattan Pty Ltd
07.2012 - 07.2019
Store Manager
Lowes-Manhattan Pty Ltd
05.2006 - 07.2012
Store Manager
Best and Less Pty Ltd
03.2001 - 05.2006
Store Manager
Best and Less Pty Ltd
07.1998 - 03.2001
Assistant Store Manager
Best and Less Pty Ltd
01.1994 - 07.1998
Trainee Manager
Best and Less Pty Ltd
02.1993 - 01.1994
Casual Sales Assistant
Best and Less Pty Ltd
03.1991 - 02.1993
Certificate IV - Retail And Business Management
A.R.A. Retail Institute
Public Speaking
Central Coast Community College
High School Diploma -
Kempsey High School
School Certificate -
Kempsey High School
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