Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Craig Walton

Kanahooka

Summary

Dynamic professional with extensive experience in customer support and problem resolution. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in employee training and health and safety protocols, fostering a collaborative team environment to drive sales and improve service delivery.

Have motor vehicle License.

Have RSA Competency Card.

Overview

23
23
years of professional experience

Work History

Assistant Grocery Manager

Woolworths Group
06.2024 - 06.2025
  • Assisted in daily inventory management to ensure optimal stock levels and product availability.
  • Engaged with customers to address inquiries and resolve issues, fostering a positive shopping environment.
  • Monitored sales trends and provided feedback for inventory adjustments to meet customer demand effectively.
  • Participated in store promotions and events to drive traffic and increase overall sales performance.
  • Coordinated staff schedules to enhance operational efficiency and maintain customer service standards.
  • Supported training of new team members on store policies, procedures, and customer engagement techniques.
  • Implemented visual merchandising strategies to improve product presentation and enhance customer experience.

Assistant Store Manager

Aldi
04.2009 - 04.2024
  • Assisted in daily store operations, ensuring efficient customer service and merchandise management.
  • Supported inventory control processes, maintaining accurate stock levels and minimizing discrepancies.
  • Collaborated with team members to create visually appealing merchandise displays that enhanced store aesthetics.
  • Trained new staff on operational procedures, fostering a productive team environment and enhancing service delivery.
  • Engaged with customers to address inquiries and resolve issues, promoting positive shopping experiences.
  • Monitored sales floor activities, identifying opportunities for improvement in customer engagement strategies.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted in scheduling staff shifts, optimizing workforce allocation to meet operational demands effectively.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

International Service Agent

NAB
01.2002 - 01.2009
  • Managed customer inquiries and resolved service issues efficiently to enhance client satisfaction.
  • Streamlined communication between departments, fostering collaboration and reducing response times to client requests.
  • Looking after clients foreign currency accounts.
  • Utilized advanced language skills to communicate effectively with customers from diverse backgrounds and cultures, fostering a welcoming environment.
  • Enhanced customer satisfaction by efficiently managing international service requests and promptly addressing concerns.

Education

Higher School Certificate -

Benilde High School
Bankstown, NSW
12-1991

School Certificate -

De La Salle
Revesby, NSW
12-1989

Skills

  • Problem resolution
  • Customer support
  • Health and safety
  • Employee training
  • Customer service and assistance

Languages

English
Native or Bilingual

Interests

  • Sports
  • Watching Movies and TV Shows
  • Music
  • Spending time with family

Timeline

Assistant Grocery Manager

Woolworths Group
06.2024 - 06.2025

Assistant Store Manager

Aldi
04.2009 - 04.2024

International Service Agent

NAB
01.2002 - 01.2009

Higher School Certificate -

Benilde High School

School Certificate -

De La Salle

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Craig Walton