Summary
Overview
Work History
Education
Skills
Timeline
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Craig West

Glenelg,SA

Summary

Successful Front of House Team Member with extensive experience in all areas of running a cafe. Flexibility to handle different positions to meet changing demands.

Dedicated team player with initiative and drive

Able to demonstrate problem solving abilities

Excellent interpersonal and time management skills

Organised, dependable and reliable with a positive and mature attitude

Overview

15
15
years of professional experience

Work History

Front of House Team Member

O'Donnells Bar And Grill
10.2022 - 12.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Prepared alcoholic beverages such as standard cocktails for guests.

Barista/ FOH All Rounder

MOTO Cafe
06.2022 - 08.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.

Owner/manager

Melon & Rye Cafe
12.2007 - 02.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Education

Henley High School
Henley Beach, SA

Skills

Team leadership and team player

Excellent communication and customer service skills

Attention to the smallest detail to create a memorable experience for the patron

Proficient in money handling, all types of cash transactions and end of day POS balancing

Timeline

Front of House Team Member

O'Donnells Bar And Grill
10.2022 - 12.2022

Barista/ FOH All Rounder

MOTO Cafe
06.2022 - 08.2022

Owner/manager

Melon & Rye Cafe
12.2007 - 02.2022

Henley High School

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Craig West