CRAIG WINDEYER
Brisbane,QLD
Summary
Dynamic professional with extensive experience in workers compensation management at EMJAY INSURANCE BROKERS. Proven track record in premium analysis and strategy development, enhancing customer satisfaction and loyalty. Skilled in effective communication and relationship building, successfully managing claims and driving new business opportunities while maintaining a positive brand image.
Overview
39
39
years of professional experience
Work History
Manager -Workers Compensation Division
EMJAY INSURANCE BROKERS
01.2014 - Current
- Manage National clients providing service in the areas of both premium and injury management.
- Duties include complete claim management from lodgment to closure.
- Understanding claim impacts on premiums.
- Recommend strategies to reduce and manage exposure.
- Build relationships with third party providers and insurers
- Trained staff on best practices for customer engagement and retention.
- Collaborated with underwriters to assess risk and determine coverage options.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- identified new business opportunities and presented Service Proposals.
- Met New Business KPI
Consultant -Workers Compensation Team
WRI INSURANCE BROKERS
05.2006 - 01.2014
- Responsibilities included claims and premium management.
ALLIANZ AUSTRALIA LIMTED
01.1987 - 05.2006
- Commenced as a trainee case manager and worked my way through various roles including Team Leader, Legal claims officer and account Management role.
Education
Higher School Certificate -
EVANS HIGH SCHOOL
Skills
- Workers compensation management
- Premium analysis
- Strategy development
- Customer satisfaction
- Customer relationship management
- Effective communication
- Data analysis
- Relationship building
- Decision-making
- Negotiation
- Customer service
- Time management
- Injury management
- Team collaboration
- Microsoft Office suite
References
Nick Kastrounis
Managing Director -Rubix Insurance Solutions
0402 838 355
Jeff Murdoch
Ex Director Emjay Insurance Brokers
0408 238 338
Timeline
Manager -Workers Compensation Division
EMJAY INSURANCE BROKERS
01.2014 - Current
Consultant -Workers Compensation Team
WRI INSURANCE BROKERS
05.2006 - 01.2014
ALLIANZ AUSTRALIA LIMTED
01.1987 - 05.2006
Higher School Certificate -
EVANS HIGH SCHOOL
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