Craig Woods
Summary
Dynamic and detail-oriented Baker with a proven track record at Woolworths Group, excelling in food safety and customer service. Enhanced customer satisfaction through high-quality baked goods and efficient inventory management. A reliable team player, adept at multitasking and creative problem solving, consistently meeting deadlines and fostering a positive bakery environment.
Looking to branch out and learn a new field, quick learner and very trainable. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Baker
Woolworths Group
01.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Maintained accurate inventory of baking supplies and ingredients.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Packaged finished products for sale.
Baker
Woolworths Group
01.2018 - 01.2023
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Created appealing displays to showcase products in bakery.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Increased customer satisfaction with friendly and efficient service.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
Food Delivery Driver
Closebank Pty Ltd
07.2019 - 12.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Increased repeat business by providing friendly and professional service to customers.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Enhanced team morale by sharing tips and best practices for efficient food delivery.
- Adapted quickly to new technology and apps for efficient order tracking and delivery.
- Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
House Cleaner
Fresh Collective Cleaning
08.2020 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
No Degree - Year 10
Harristown State High School
Toowoomba, QLD12-2009
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Time management
- Stock rotation
- Creative problem solving
- Inventory management
- Reliable and responsible
- Multitasking Abilities
Timeline
Baker
Woolworths Group
01.2023 - Current
House Cleaner
Fresh Collective Cleaning
08.2020 - 07.2021
Food Delivery Driver
Closebank Pty Ltd
07.2019 - 12.2022
Baker
Woolworths Group
01.2018 - 01.2023
No Degree - Year 10
Harristown State High School
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