Craig Michael D’Monte
52 The Skyline, Sunbury,VIC
Summary
Dynamic professional with extensive experience at Yarra Trams, excelling in operational safety and customer service. Proven ability to supervise teams and enhance productivity, supported by certifications in Security Operations and Training. Recognized for effectively managing real-time service disruptions while maintaining high standards of communication and collaboration.
Overview
32
32
years of professional experience
Work History
Trainer / Traffic Officer(HD) / Driver–Shift Work
Yarra Trams
01.2009 - Current
- Coordinated with emergency services to facilitate timely tram service resumption.
- Assisted passengers with inquiries regarding tram schedules and routes.
- Reported incidents and hazards to enhance operational safety protocols.
- Provided support to staff during incidents, including Customer Service Employees and Drivers.
- Monitored adherence to General and Operational Rules among drivers and on-road staff.
- Conducted pre-checks on trams to ensure safety before departing from the depot.
- Performed supervisory duties at various locations, delivering written reports on service performance.
- Managed passenger loading during special events, ensuring safety and operational efficiency.
- Completed all required documentation and Officer Reports promptly.
- Maintained regular communication with Fleet Operations during emergencies.
- Monitored traffic flow to ensure safe and efficient tram operations.
- Coordinated with dispatch to manage real-time service disruptions effectively.
- Maintained detailed records of daily activities and submitted them to supervisors.
- Mentored junior trainers, providing guidance on best practices and techniques.
- Evaluated training effectiveness through feedback sessions and follow-up assessments.
- Maintained training records and documentation for compliance and reporting purposes.
- Trained newly hired drivers.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Explained goals and expectations required of trainees.
Machine Operator/Supervisor–Shift Work
South Pacific Tyres
08.1996 - 12.2008
- Coordinated with planner to select fabric type for production scheduling.
- Supervised daily operations of tyre manufacturing processes.
- Trained and mentored new machine operators on safety protocols.
- Monitored production lines for quality control and adherence to standards.
- Worked closely with management team to develop strategies for increasing productivity levels.
- Ensured placement of appropriate fabric to meet production needs.
- Verified rubber compound usage aligning with production requirements.
- Monitored specifications and temperature compliance during production processes.
- Met daily and weekly company targets efficiently.
- Managed seven staff members, ensuring optimal productivity.
- Maintained daily production records and ordered materials for subsequent day.
Process Worker
Ford Australia
Melbourne
03.1995 - 08.1996
- Assembled car parts onto vehicles efficiently to meet production targets.
- Operated assembly line machinery to maintain efficient production flow.
- Assisted in training new workers on safety protocols and procedures.
- Followed standard operating procedures for equipment maintenance and troubleshooting.
- Performed routine checks on machinery to prevent operational disruptions.
- Took minutes during weekly meetings to document discussions and decisions.
- Collaborated on identifying assembly line issues and proposed effective solutions.
- Prepared detailed reports for vendors to ensure transparency and accountability.
- Rotated through various jobs to gain multi-skilling and enhance flexibility.
Process Worker
Preslite Australia
Chennai, India
11.1994 - 03.1995
- Assembly of front wiper motors
- Operated assembly line machinery to maintain efficient production flow.
- Conducted quality inspections to ensure product standards were met.
Customer Service
Décorr Paints
Chennai, India
05.1993 - 08.1994
- Managed daily sales operations for paint products to achieve revenue targets.
- Demonstrated excellent customer service skills at all times.
- Manage customer service inquiries in a timely manner.
- Processed orders for various companies, ensuring timely fulfillment and accuracy.
- Addressed customer complaints to enhance satisfaction and loyalty.
- Responded to inquiries regarding sponsorships and advertisements, taking appropriate action.
- Maintained comprehensive database of customer interactions and sales call patterns.
- Monitored competitor activities to inform strategic planning and market positioning.
- Tracked and reported on multiple sales-related budgets for effective resource allocation.
- Compiled marketing reports for sales team to drive business development initiatives.
Education
Certificate in Information Processing -
Northern Metropolitan College of TAFE
Chennai, India01.1996
Bachelor of Science - Physics, Chemistry, Mathematics, French
Loyola College
Chennai, India01.1993
BASIC Computer Programming -
Sam Computers
Chennai, India01.1991
Skills
- Certificate IV in Training and Assessment – TAE40122
- Certificate II in Security Operations PRS20103
- Certificate III in Security Operations (Crowd Control)
- First Aid Certification
- Customer service excellence
- Supervision and training
Professional Attributes
- Aware of the importance of maintaining customer satisfaction
- Ability to work within and appreciate different organizational cultures
- Highly organized and punctual
- Committed to providing the results clients expect, within the time frame provided
- Diligent in all aspects of involvement
- Approachable interpersonal style
- Ability to work in a team environment, as well as independently
- Aware of the importance of discretion in the handling of sensitive tasks
- Welcome to a challenging task
- Ability to manage and maintain performance levels under periods of pressure
- Ability to produce accurate work and have careful attention to detail
Languages
- French
- Tamil
Hobbies and Interests
- Soccer
- Hockey
- Cricket
- Reading
Personal Information
- Health Status: Excellent
- Date of Birth: 04/19/72
- Marital Status: Married
Languages
Tamil
Professional
French
Limited
References
- Ms. Sarah Bignell, Driver Team Manager - Essendon, Yarra Trams, +61-466-519-837
- Mr. Louis Rassias, Driver Team Manager - Malvern, Yarra Trams, +61-420-963-685
Timeline
Trainer / Traffic Officer(HD) / Driver–Shift Work
Yarra Trams
01.2009 - Current
Machine Operator/Supervisor–Shift Work
South Pacific Tyres
08.1996 - 12.2008
Process Worker
Ford Australia
03.1995 - 08.1996
Process Worker
Preslite Australia
11.1994 - 03.1995
Customer Service
Décorr Paints
05.1993 - 08.1994
Certificate in Information Processing -
Northern Metropolitan College of TAFE
Bachelor of Science - Physics, Chemistry, Mathematics, French
Loyola College
BASIC Computer Programming -
Sam Computers
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