Jennifer Landow
Dubbo,NSW
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Resourceful Building Manager known for productivity and efficient task completion. Specialize in facility maintenance, operational oversight, and tenant relations. Excel in communication, problem-solving, and leadership to ensure smooth building operations and high levels of tenant satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Building Manager
Chambers 262
Dubbo
10.2023 - Current
- Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.
- Organized and maintained building records, including leases, maintenance logs, and financial reports.
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
- Coordinated building operations, maintenance and improvements.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Assisted in recruiting new tenants for vacant units.
- Maintained accurate records of building operations, including tenant information, lease agreements, rent collections.
- Monitored parking lot usage to ensure adequate space is available at all times.
- Scheduled regular meetings with tenants to discuss any changes or updates related to their rental agreement terms.
- Scheduled and supervised contractors to perform building upgrades and maintenance.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Resolved tenant complaints promptly and professionally.
- Recommended clarifications and changes in program policies to director of property management.
- Conducted regular property inspections to identify necessary repairs and improvements.
- Conducted regular safety inspections of the premises and equipment.
- Ensured that all fire safety regulations were met and up-to-date.
- Responded to tenant inquiries and complaints, ensuring high levels of tenant satisfaction.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Supervised staff members responsible for cleaning services and other duties related to building management.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Oversaw building maintenance and repairs, coordinating with contractors and maintenance staff to address issues promptly.
- Handled customer inquiries regarding rental agreements or other matters related to the facility.
- Resolved tenant complaints promptly in a professional manner.
- Supervised onsite staff, including maintenance, security, and administrative personnel.
- Facilitated lease agreements, renewals, and terminations, maintaining optimal occupancy levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
Receptionist/Paralegal
C.O. Booth Law & Advisory
Dubbo
10.2023 - Current
- Greeted visitors and provided them with assistance.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed company database and ensured the accuracy of contact information.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Developed and maintained a filing system for essential documents, improving office organization.
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Monitored office supplies inventory and placed orders when necessary.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Scheduled appointments for clients, customers, and other visitors.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated and recorded customer or client information to maintain accounts.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled space or equipment for special programs, meetings and conferences.
- Compiled data from various sources into organized reports for management review.
- Collated, bound and stored computer-generated reports.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Coordinated company events with venues and advised staff of pertinent details.
- Updated daily log book with information about visitors entering the premises.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Coordinated pick-up and delivery of express mail services.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted with onboarding of new employees by providing orientation information and support.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Utilized legal software and databases for case management and legal research.
- Advised attorneys on probable outcomes of cases based on legal precedents and personal research.
- Interpreted various types of legal documents including contracts and agreements.
Medical Receptionist
South Dubbo Family Medical Practice
Dubbo
06.2020 - 04.2022
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted and checked in patients, updating patient information in computer system.
- Monitored office supplies inventory and placed orders when necessary.
- Conducted patient intake interviews to collect medical information and insurance details.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Entered insurance, demographics and health history into patient database.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Took messages from patients and promptly relayed to appropriate staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Ordered and maintained supply inventory for medical office.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Ordered office supplies as needed to maintain inventory levels.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered phones promptly and directed calls appropriately.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Certificate
Elderslie High School
Elderslie, NSWSkills
- Building system functionality
- Managing tenant relations
- Evacuation planning
- Plumbing repairs
- Facility operations
- Waste management
- Contractor management
- Operations management
- Maintaining equipment
- Supply control
- Customer service and support
- Maintenance scheduling
- Coordinating repairs
- Overseeing building security
- Facilities management
- Property management
- Building repairs
- Pest control
- Window cleaning
- Issue resolution
Affiliations
- Managing my husband's music career
- Gardening.
- Traveling.
- Spending time with family and friends.
- Renovating and home decorating.
Certification
- Office Studies Certificate
- First Aid Certificate
- JP Certificate
- Paralegal Certificate
- Class C Drivers Licence
References
References available upon request.
Timeline
Building Manager
Chambers 262
10.2023 - Current
Receptionist/Paralegal
C.O. Booth Law & Advisory
10.2023 - Current
Medical Receptionist
South Dubbo Family Medical Practice
06.2020 - 04.2022
High School Certificate
Elderslie High School
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