Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Crisanta Bobis Balino

Crisanta Bobis Balino

Waratah,NSW

Summary

Talented administration and marketing professional. I am a proactive and thorough individual who enjoys seeing a job well done. I thrive on new challenges and enjoy working with like-minded people. Seeking a rewarding new position, providing a high level of customer service and care with an organisation valuing client focused support and work ethic.

As an experienced member of staff, I am passionate about offering exceptional service when dealing with a broad customer base. I demonstrate a high level of interpersonal and social skills. Offering sound product knowledge, advice and experience working as a Ship Chandler. Further demonstrating: - Preparation and organisation of products, supplies and services for the shipping industry - Implementation of quality customer service, liaison and care to support the ships according to needs - Marketing and selling of products, services and supplies - Understanding and awareness of multiculturalism - Superior communication skills - Effectively deal with people of different backgrounds, ages and cultures - High level of organisation for supplies and receiving deliveries of goods - Apply high ethical standards and safety techniques Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Caregiver

Novacare Community Services Ltd
12.2019 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Uber Driver

Uber
03.2016 - 06.2019
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.

Office Clerk/Port Representative

Philaust Ships Supplier
01.2005 - 03.2016
  • Extensive experience in providing a high level of customer liaison and service
  • Sound knowledge of products, supplies and services
  • Confer with customers by telephone or in person to provide information about products or services
  • Take and enter orders
  • Assist with complaints resolution
  • Invoicing procedures, knowledgeable with excel and microsoft program
  • Marketing of food and beverage products, goods and services
  • Collecting monies and payments of accounts
  • Coordinate distribution, delivery and pickup of products and supplies
  • Reception and administration functions.

Branch Coordinator

Oasis
01.2004 - 01.2001
  • Marketing of products, goods and services
  • General office tasks
  • Purchasing and public relations.

Banquet Staff

Hilton International Hotel
01.2000 - 01.1999
  • Setting up functions
  • Clearing and cleaning tables and public areas
  • Waiting, serving meals and beverages
  • Liaising with restaurant patrons and hotel guests.

Restaurant/Bistro Staff

Sherwood Services Club
01.1999 - 01.1998
  • Setting up bistro
  • Cashier
  • Clearing and cleaning tables and public areas
  • Liaising with restaurant/bistro patrons and club guests.

Customer Service

Wesley Private Hospital
01.1993 - 01.1992
  • Delivery of food to patients
  • Food preparation
  • Cleaning and preparing food cart.

Restaurant Supervisor

Jimmys on the Mall
01.1989 - 01.1992
  • Cash handling
  • Staff supervision
  • Prepare staff rosters
  • Organizing functions
  • General waitstaff duties.

Education

First Aid-Saint John -

Certificate III - Individual Support (Ageing, Home And Community)

Intercept Group Pty Ltd, Newcastle, NSW
12.2019

Certificate IV in Business Administration -

TAFE, Hunter Institute
01.2014

Responsible Services of Alcohol -

Sherwood Services Club, Brisbane Qld
01.1999

Office Administation Certificate -

Lorraine Martin College, Brisbane Qld
01.1992

Skills

  • Efficiently implement orders from ships, assist Captain in product selection
  • Prepare and deliver invoices for collection of payment
  • Complaint handling and resolution
  • Maintain high level of product knowledge for sales and advice
  • Liaise and interact with Ship’s Captain, crew, colleagues and management
  • High level of customer service and administrative support provided to multi-disciplinary teams and divisions
  • Actively contribute to continous improvement, through a range of communication strategies, both written and verbal
  • Sound problem solving and decision making skills
  • Efficient in the management of complex multiple tasks and coordinate time effectively
  • Assist in supply of services to the vessel during its stay in port or in the yard
  • Excellent computer skills – competent in Microsoft Word, Excel and Outlook 2013
  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Emotional Support
  • Strong Ethics
  • Meal Preparation
  • Basic Housekeeping
  • Relationship Building
  • Compassionate Care
  • Verbal and written communication skills
  • First aid and safety
  • Medication Administration
  • Client Transportation
  • Incident Reporting
  • Progress Documentation
  • PPE Usage
  • Language Fluency

References

  • Simone Parker, Executive Assistance Novacare Community Services Ltd 1300 363 654
  • Virginia Hudson, Owner/Operator, Philaust Ship Supplies, 0423 380 069

Hobbies and Interests

Cooking, gardening, camping and fishing.

Timeline

Caregiver - Novacare Community Services Ltd
12.2019 - Current
Uber Driver - Uber
03.2016 - 06.2019
Office Clerk/Port Representative - Philaust Ships Supplier
01.2005 - 03.2016
Branch Coordinator - Oasis
01.2004 - 01.2001
Banquet Staff - Hilton International Hotel
01.2000 - 01.1999
Restaurant/Bistro Staff - Sherwood Services Club
01.1999 - 01.1998
Customer Service - Wesley Private Hospital
01.1993 - 01.1992
Restaurant Supervisor - Jimmys on the Mall
01.1989 - 01.1992
- First Aid-Saint John,
Intercept Group Pty Ltd - Certificate III, Individual Support (Ageing, Home And Community)
TAFE, Hunter Institute - Certificate IV in Business Administration,
Sherwood Services Club, Brisbane Qld - Responsible Services of Alcohol,
Lorraine Martin College, Brisbane Qld - Office Administation Certificate,
Crisanta Bobis Balino