Cris David Medina
South Brisbane,QLD
Summary
Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Manager
Digital Crayons
03.2023 - Current
- Enhanced customer satisfaction by developing and implementing effective support policies and procedures.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
Chef De Partie
Corbett and Claude
08.2022 - Current
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
Housekeeping Office Coordinator
Silk Hospitality
10.2022 - 05.2023
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
Guest Service Associate
The Westin Brisbane
04.2022 - 10.2022
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Front Desk Manager
Mt. Olympus Water & Theme Parks
03.2018 - 03.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Streamlined check-in and check-out processes for a smoother guest experience.
Housekeeping Supervisor
Flamingo Motel & Suites
03.2018 - 01.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Customer Service Representative
Amazon
03.2018 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Cert III And Diploma - Commercial Cookery And Hospitality Management
Vibe College
Brisbane QueenslandDiploma And Avanced Diploma - Leadership Management
Vibe College
Brisbane, QLD01.2023
Diploma - Business Management
Singapore D’Hospitality Institute
Singapore 06.2019
Bachelor of Science - Marketing Management
Phinma Araullo University
Philippines 04.2019
Skills
- Customer Relations
- Schedule Management
- Training programs
- Deliverables coordination
Certification
- Employee of the Month, Springmount Services 2022
- Great Attitude Award -Leadership and Management -2019/2020
Timeline
Customer Support Manager
Digital Crayons
03.2023 - Current
Housekeeping Office Coordinator
Silk Hospitality
10.2022 - 05.2023
Chef De Partie
Corbett and Claude
08.2022 - Current
Guest Service Associate
The Westin Brisbane
04.2022 - 10.2022
Front Desk Manager
Mt. Olympus Water & Theme Parks
03.2018 - 03.2020
Housekeeping Supervisor
Flamingo Motel & Suites
03.2018 - 01.2019
Customer Service Representative
Amazon
03.2018 - 08.2018
Cert III And Diploma - Commercial Cookery And Hospitality Management
Vibe College
Diploma And Avanced Diploma - Leadership Management
Vibe College
Diploma - Business Management
Singapore D’Hospitality Institute
Bachelor of Science - Marketing Management
Phinma Araullo University
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