Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristal Chau

Mitcham,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

SUTTONS UGG
12.2022 - 01.2023
  • Helped provide each customer with the shoes they desired.
  • Assisted customers in navigating company website and placing online orders via WeChat
  • Mantained assigned rows by ensuring all shoes are correctly sized
  • Neatly organised and displayed shoes.
  • Understand different between various types of shoes
  • Measured and fit customers with proper shoes with efficient communication

Fast Food Cashier

Fish Palace
12.2021 - 02.2022
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Manged orders from calls, helped customers with any questions or concerns.
  • Enhanced customer satisfaction by providing accurate order processing.
  • Managed food preparation and serving equipment.
  • performed other duties as assigned.


Education

Bachelor of Science -

Monash University
Melbourne, VIC
2026

Box Hill High School
Box Hill, VIC
10.2023

Skills

  • Product Knowledge
  • Complaint Resolution
  • Data Collection
  • Consultative Sales
  • Call Management

Languages

English
Professional Working
Mandarin
Full Professional
Cantonese
Native or Bilingual

Timeline

Customer Service Representative

SUTTONS UGG
12.2022 - 01.2023

Fast Food Cashier

Fish Palace
12.2021 - 02.2022

Bachelor of Science -

Monash University

Box Hill High School

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Cristal Chau