Cristi Henderson
Success,WA
Summary
Professional with strong background in customer-focused interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Functions Manager
East Fremantle Yacht Club
07.2018 - 02.2025
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased overall customer satisfaction with regular follow-ups, addressing concerns promptly, and providing tailored solutions.
- Established strong partnerships with external stakeholders including clients, vendors, and regulatory agencies for successful project outcomes.
- Reduced operating costs by identifying inefficiencies and implementing cost-saving measures within department processes.
- Managed cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Collaborated with various departments for seamless integration of projects, ensuring smooth transitions between stages and reducing bottlenecks.
- Promoted a culture of continuous improvement by encouraging open communication channels among team members for sharing ideas and best practices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Assisted in the development of promotional materials for upcoming events, ensuring consistent branding across all communications channels.
- Established clear objectives for each event based on client needs, developing a strategic plan to achieve those goals within budgetary constraints.
- Ensured timely completion of tasks by creating detailed timelines and enforcing deadlines among team members.
- Balanced multiple projects simultaneously while maintaining exceptional attention to detail in all aspects of coordination efforts.
- Coordinated special accommodations for VIP guests, ensuring an enjoyable experience at each function attended.
- Managed post-event follow-up tasks, including invoice reconciliation and evaluating feedback for continuous improvement opportunities.
- Maintained open communication with clients throughout the planning process to ensure their vision was accurately executed.
- Collaborated with cross-functional teams to deliver seamless events that met client objectives.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Supervisor
Jackalope
10.2015 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Supervisor
Waves by the Beach
08.2010 - 02.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Associate of Arts - Art History
University of Nevada
Nevada11-2001
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Relationship building
- Operations management
- Project management
- Clear communication
- Coaching and mentoring
Timeline
Functions Manager
East Fremantle Yacht Club
07.2018 - 02.2025
Supervisor
Jackalope
10.2015 - 02.2018
Supervisor
Waves by the Beach
08.2010 - 02.2015
Associate of Arts - Art History
University of Nevada
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