Cristiano Orlandi
Thomastown,Victoria
Summary
Professional analyst skilled in predictive modeling and data-driven strategies. Adept at improving forecast accuracy and optimizing inventory levels through effective data analysis. Known for strong collaboration and adaptability, ensuring reliable and impactful results.
Overview
10
10
years of professional experience
Work History
Workforce Planning & Forecasting Analyst
Commonwealth Bank
07.2022 - Current
- Support & delivery of all aspects of forecasting processes from intra-day through to budget planning processes
- Support & delivery of all aspects of the scheduling & delivery processes inclusive of Full-Time, Part-Time, fixed & rotational and casual workforce processes
- Create and maintain agreed Line of Business Charters/SOPS to ensure all process are mapped, documented and agreed by all parties inclusive of WFP, RTS & Operational Teams
- Identification of continuous improvement opportunities for all forecasting, scheduling & delivery processes
- Developed and tracked key performance indicators (KPIs) that allowed for better decision-making and forecasting
- Assisted with budgeting and forecasting, providing insights and recommendations to management
- Participation in ad-hoc scheduling creation and analysis for the business
- Maintain the group's workforce management systems including data entry, scenario maintenance, user management and general product capability knowledge to the business
- Make recommendations based on sound analysis relating to planning, deployment and change management of the relevant forecasting process
- Managing & planning Staffing levels within different area's of Direct Banking
- Optimising utilisation & productivity within the workforce
- Profound usage & understanding of EWFM/Aspect workforce management, Including BOP (Back office performance) for the messaging component of the contact center
- Action requests from stakeholders across multiple inboxes on a daily basis in regards to leave, public holidays, onboarding/offboarding, shift and operational changes
- Delivering multiple initiatives and projects to improve business performance
- Maintaining and managing relationships with stakeholders
Workforce Planner Analyst VPS4
Victorian Government (Department of Health)
09.2021 - 07.2022
- Responsible for planning, workforce coordination, resource analysis and delivery of rostering functions in accordance with the covid-19 rostering guidlines
- Prepare and plan rosters to meet the operational requirements in line with key references, approved guidelines and agreed terms of engagement
- Deliver quality roster planning services with the creation of rosters, ensuring staff's personal data is up to date to ensure the correct population and allocation of all staff to designated functional areas
- Provide logistical support including the preparation of rosters within the support of the senior workforce planner
- Remain accountable for timely communication of rosters to operational area and rostered staff when planning rosters
- Assist senior workforce planner and workforce planning managers across diverse portfolios to complete rostering processes and ensure the accuracy of data in DH rostering systems
- Action requests from stakeholders across multiple inboxes on a daily basis in regards to leave, public holidays, onboarding/offboarding, shift and operational changes
- Demonstrate flexibility and adapt to the needs of the changing emergency response workforce environment as required
- Liaise with emergency response workforce teams to triage public health rostering inbox responses, including responding to requests and abiding by appropriate escalation processes
- Keeping accurate and complete records of work activities
- Ensuring urgent issues/items for escalation are actioned in a timely manner
- Responsible for day-to-day administrative tasks as required to support daily operations
Real time/ Workforce Planning Analyst
National Australia Bank
09.2016 - 09.2021
- Managing & planning Staffing levels within different area's of Nab Assist
- Optimising utilisation & productivity within the workforce
- Profound usage & understanding of EWFM/Aspect workforce management
- Real time management skills & usage of CCpulse (AHT, Occupancy & adherence to schedule)
- Microsoft excel skills (Raw data pivot/Forecasting/Creating tables)
- Assisting NAB Assist's training Hub with recruitment for NAB
- Screening/Assessing Potential Candidates for the workforce
- Ensuring day-to-day performance is managed appropriately and efficiently using daily resource planning to meet KPI's for Stakeholders
- Providing insight and business results to assist with the performance of NAB Assist
- Delivering multiple initiatives and projects to improve business performance
- Maintaining and managing relationships with stakeholders
- Ensuring daily changes to advisor schedules following the Enterprise Agreement
- Reporting & analysis of performance (various aggregations such as portfolio/advisor/business level)
- Providing performance insights to stakeholders
Customer Service Advisor
National Australia Bank
07.2015 - 09.2016
- Effectively manage a high volume of both inbound/outbound calls
- Resolve, manage and escalate problems logged by our customers
- Accurately capture data and work to realistic KPI's
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external
- Resolved all customer complaints in a professional manner while prioritising customer satisfaction
- Assisted bankers from all over the country with any enquiry they had with a customer
- Fostered a positive work environment by consistently treating all employees and customers with respect
Education
Certificate III & IV - Fitness
Australian College of Sports Therapy
02.2013
VCE -
Marymede Catholic College
11.2011
Skills
- Problem solving
- Stakeholder management
- Time Management
- Banking/Contact center experience
- Leadership/Leading by example
- Collaboration & Teamwork
- EWFM/Aspect
- CCpulse
- Tanda
- Microsoft Office Excel
- Supply chain optimization
- Demand forecasting
- Budget planning
- Capacity planning
- Scenario planning
- Forecast accuracy
- Time series analysis
- Data analysis
- Demand planning
Personal Information
Date of Birth: 03/23/94
Nationality: Australian/Italian
Languages
English
Native or Bilingual
Italian
Full Professional
Accomplishments
- Talent Acceleration Program (NAB), 09/01/16 - 12/01/16
- NAB Recognise Award, 2018
Timeline
Workforce Planning & Forecasting Analyst
Commonwealth Bank
07.2022 - Current
Workforce Planner Analyst VPS4
Victorian Government (Department of Health)
09.2021 - 07.2022
Real time/ Workforce Planning Analyst
National Australia Bank
09.2016 - 09.2021
Customer Service Advisor
National Australia Bank
07.2015 - 09.2016
Certificate III & IV - Fitness
Australian College of Sports Therapy
VCE -
Marymede Catholic College
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