Professional analyst skilled in predictive modeling and data-driven strategies. Adept at improving forecast accuracy and optimizing inventory levels through effective data analysis. Known for strong collaboration and adaptability, ensuring reliable and impactful results.
Overview
10
10
years of professional experience
Work History
Workforce Planning & Forecasting Analyst
Commonwealth Bank
Melbourne
07.2022 - Current
Support & delivery of all aspects of forecasting processes from intra-day through to budget planning processes
Support & delivery of all aspects of the scheduling & delivery processes inclusive of Full-Time, Part-Time, fixed & rotational and casual workforce processes
Create and maintain agreed Line of Business Charters/SOPS to ensure all process are mapped, documented and agreed by all parties inclusive of WFP, RTS & Operational Teams
Identification of continuous improvement opportunities for all forecasting, scheduling & delivery processes
Developed and tracked key performance indicators (KPIs) that allowed for better decision-making and forecasting
Assisted with budgeting and forecasting, providing insights and recommendations to management
Participation in ad-hoc scheduling creation and analysis for the business
Maintain the group's workforce management systems including data entry, scenario maintenance, user management and general product capability knowledge to the business
Make recommendations based on sound analysis relating to planning, deployment and change management of the relevant forecasting process
Managing & planning Staffing levels within different area's of Direct Banking
Optimising utilisation & productivity within the workforce
Profound usage & understanding of EWFM/Aspect workforce management, Including BOP (Back office performance) for the messaging component of the contact center
Action requests from stakeholders across multiple inboxes on a daily basis in regards to leave, public holidays, onboarding/offboarding, shift and operational changes
Delivering multiple initiatives and projects to improve business performance
Maintaining and managing relationships with stakeholders
Workforce Planner Analyst VPS4
Victorian Government (Department of Health)
Melbourne
09.2021 - 07.2022
Responsible for planning, workforce coordination, resource analysis and delivery of rostering functions in accordance with the covid-19 rostering guidlines
Prepare and plan rosters to meet the operational requirements in line with key references, approved guidelines and agreed terms of engagement
Deliver quality roster planning services with the creation of rosters, ensuring staff's personal data is up to date to ensure the correct population and allocation of all staff to designated functional areas
Provide logistical support including the preparation of rosters within the support of the senior workforce planner
Remain accountable for timely communication of rosters to operational area and rostered staff when planning rosters
Assist senior workforce planner and workforce planning managers across diverse portfolios to complete rostering processes and ensure the accuracy of data in DH rostering systems
Action requests from stakeholders across multiple inboxes on a daily basis in regards to leave, public holidays, onboarding/offboarding, shift and operational changes
Demonstrate flexibility and adapt to the needs of the changing emergency response workforce environment as required
Liaise with emergency response workforce teams to triage public health rostering inbox responses, including responding to requests and abiding by appropriate escalation processes
Keeping accurate and complete records of work activities
Ensuring urgent issues/items for escalation are actioned in a timely manner
Responsible for day-to-day administrative tasks as required to support daily operations
Real time/ Workforce Planning Analyst
National Australia Bank
Melbourne
09.2016 - 09.2021
Managing & planning Staffing levels within different area's of Nab Assist
Optimising utilisation & productivity within the workforce
Profound usage & understanding of EWFM/Aspect workforce management
Real time management skills & usage of CCpulse (AHT, Occupancy & adherence to schedule)
Microsoft excel skills (Raw data pivot/Forecasting/Creating tables)
Assisting NAB Assist's training Hub with recruitment for NAB
Screening/Assessing Potential Candidates for the workforce
Ensuring day-to-day performance is managed appropriately and efficiently using daily resource planning to meet KPI's for Stakeholders
Providing insight and business results to assist with the performance of NAB Assist
Delivering multiple initiatives and projects to improve business performance
Maintaining and managing relationships with stakeholders
Ensuring daily changes to advisor schedules following the Enterprise Agreement
Reporting & analysis of performance (various aggregations such as portfolio/advisor/business level)
Providing performance insights to stakeholders
Customer Service Advisor
National Australia Bank
Melbourne
07.2015 - 09.2016
Effectively manage a high volume of both inbound/outbound calls
Resolve, manage and escalate problems logged by our customers
Accurately capture data and work to realistic KPI's
Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external
Resolved all customer complaints in a professional manner while prioritising customer satisfaction
Assisted bankers from all over the country with any enquiry they had with a customer
Fostered a positive work environment by consistently treating all employees and customers with respect
Education
Certificate III & IV - Fitness
Australian College of Sports Therapy
02.2013
VCE -
Marymede Catholic College
11.2011
Skills
Problem solving
Stakeholder management
Time Management
Banking/Contact center experience
Leadership/Leading by example
Collaboration & Teamwork
EWFM/Aspect
CCpulse
Tanda
Microsoft Office Excel
Supply chain optimization
Demand forecasting
Budget planning
Capacity planning
Scenario planning
Forecast accuracy
Time series analysis
Data analysis
Demand planning
Personal Information
Date of Birth: 03/23/94
Nationality: Australian/Italian
Languages
English
Native or Bilingual
Italian
Full Professional
Accomplishments
Talent Acceleration Program (NAB), 09/01/16 - 12/01/16
Workforce Management Analyst (Capacity Planning and Forecasting) at PAYLOCITYWorkforce Management Analyst (Capacity Planning and Forecasting) at PAYLOCITY
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.