Cristina Burns
Redcliffe,QLD
Summary
Dynamic and results-oriented professional with experience at Homecredit, adept in credit monitoring and problem-solving. Excelled in enhancing client satisfaction through personalized financial solutions and effective negotiation, demonstrating exceptional multitasking and active listening skills. Proven track record of resolving delinquent accounts and boosting customer service standards.
Overview
14
14
years of professional experience
Work History
Junior Credit Advisor
Homecredit
08.2020 - 10.2024
- Enhanced client satisfaction by providing personalized credit advice and tailored financial solutions.
- Contributed to the successful resolution of delinquent accounts through effective negotiation and communication skills.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
Waitress
Janno's Grill and Restaurant
04.2011 - 05.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Metro Manila College
PhilippinesSkills
- Credit monitoring
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Self motivation
- Report monitoring
- Payment processing
Timeline
Junior Credit Advisor
Homecredit
08.2020 - 10.2024
Waitress
Janno's Grill and Restaurant
04.2011 - 05.2014
Metro Manila College
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