Cristina Civico
Albany Creek,Qld
Summary
Results-driven Agile Leader known for high productivity and efficient task completion. Possess specialized skills in Scrum methodologies, team facilitation, and continuous improvement processes. Thrive on collaboration, adaptability, and problem-solving to excel in fast-paced environments. Leverage strong communication and leadership abilities to guide teams towards achieving project goals effectively. Motivated individual with business acumen and willingness to take on challenging roles. Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Agile Capability Lead
Energy Queensland
Brisbnae, QLD
05.2021 - Current
- Led efforts in optimizing performance by providing guidance on sprint planning sessions and retrospectives.
- Developed training materials for team members transitioning from traditional waterfall methods to Agile techniques.
- Facilitated daily standup meetings to review progress, identify blockers, and discuss solutions.
- Encouraged collaboration among team members.
- Recommended changes in process flows or workflow diagrams based on data collected from various sources.
- Led scrum ceremonies including sprint planning, daily standups, backlog grooming and refinement sessions, demos and retrospectives.
- Maintained a high level of visibility into project status through tracking tools like Jira.
- Developed user stories and acceptance criteria for development projects.
- Analyzed current processes, identified areas of improvement, and implemented Agile methodology to streamline operations.
- Advised stakeholders on best practices for implementing Agile methodologies across their organization.
- Actively participated in industry events related to Agile software development topics.
- Coached team members in the use of Agile principles and practices such as Scrum, Kanban, Lean, XP.
- Collaborated with cross-functional teams to ensure successful delivery of projects on time and within budget.
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
Platform Program Lead
Energy Queensland
Brisbane, Qld
09.2019 - 04.2021
Digital Specialist - Support & Operations
Energy Queensland
Brisbane, Qld
11.2018 - 07.2019
ICT WR Team Leader
SPARQ Solutions
02.2015 - 07.2018
- The ICT Work Requests Team is responsible for the ICT Work Request E2E process by assisting the Business to coordinate and report on Information and Communications Technology (ICT) works (essentially this is small projects under $500k)
- Worked across all assigned teams and liaised with both Works Owner and business stakeholders to ensure a high level of communication and coordination for ICT Works ensuring project and operating resourcing, budgeting and delivery of activities to assist with meeting client expectations
- Oversight of Project Managers within the team whom are responsible for Complex ICTWR's - structured to provide a more flexible delivery of work in SPARQ Solutions operational teams that does not require the formality and rigour that is applied to major projects (Agile)
- Managed Schedule of Work in excess of $20m
- Responsible for the management of Applications Capability Groups Resourcing schedule and Operating Financial Control of $52Million
- Developed project life cycle processes, methodologies and technologies for minor complex works
- Lead a team of project professionals - building relationships teamwork, managing change, conflict resolution, time management, delegation and process improvement
- Managed the ICT Works initiation activities such as estimating, prioritisation, following up on approvals and scheduling, process governance and execution of initiatives, in conjunction with Team Leaders
- Supported Team Leaders to ensure appropriate skilled resources were either available or sourced, to provide timely service to internal and external stakeholders that ensured agreed deadlines were achieved and performance standards met
- Participated in key business unit meetings and planning sessions to build tighter integration within the business on operational issues
- Undertook analysis assignments on projects / operational assignments as required
- Developed and maintain a strong working understanding of the Service Offerings and Operating Level Agreements (OLAs) in place and their impact on the conduct of this role
Client Support – Procurement and Provisioning Team Leader
SPARQ Solutions
09.2006 - 04.2014
- My main responsibility in this role is the leadership of the ICT procurement function in SPARQ Solutions
- My portfolio covers all hardware and software procurement as well as the management of Licence and maintenance contract renewals
- I was given the opportunity to work with the Queensland Government in the tender process for QP861 which is the whole of Government IT Procurement Standing offer arrangement for IT
- This ensured the Qld Government were given equal opportunity across numerous vendors to purchase IT at a cost efficient price and negotiated savings that were favourable
- My activities incorporate leadership of the day to day operations for SPARQ’s clients as well as complex and high value project procurement within the multi-million dollar Consolidated Program of Work for Ergon Energy and ENERGEX
- I also undertook Acting arrangement as Procurement Manager for annual leave cover
- In summary but not limited to:
- Management of the overall Procurement Function for IT equipment for SPARQ Solutions
- Supervision, leadership and development of staff
- Provide Leadership in the procurement of IT&T assets, including desktops, laptops, servers, Cisco equipment, and other peripheral items, software licensing and maintenance agreements
- I also led the telecommunications team in the procurement of mobile phones, telephone handsets as well as land lines connections such as ADSL/ISDN and VPN connections with Telstra
- Procurement of IT&T equipment for up to 50 projects at any one time
- Working closely with Project Managers to ensure the delivery of goods and services are within Project scope and deadlines are met
- Responsible for maintaining the parent companies IT&T Fixed Assets Register and develop new procedures to improve and maintain the Asset Register
- Provide senior management and key stakeholders with financial information regarding all IT&T purchases, for budget and board reporting purposes including reporting on total IT fleet items i.e
- Number of PC’s and laptops the business owns
- Vendor Management
- Provide a high level of customer service to internal staff and external vendors
- Responsible for managing the disposal process of IT&T equipment throughout regional Queensland which includes record keeping, asset write off and final payments receipting, on the sale of goods
Project Officer
SPARQ Solutions
Brisbane, Qld
05.2006 - 09.2006
- Provide efficient Project and administrative support to the Program Director – FRC and the Project Team
- Responsible for the maintenance of Project Budget, including purchases of Hardware and Software Assets for the project
- Contributed to the business and operation efficiency of the FRC Project by undertaking administrative and project support services
- Assist in administration functions associated with resource management including those related to recruitment, induction and tracking of internal staff and external contractors/consultants
- Provided financial administrative support to the FRC Project Team including:
- Coordinating the coding, processing, payment and follow-up of invoices
- Coordinating payment and reconciliation of corporate cards
- Checking contractor timesheets as part of invoicing process
- Provided a high level of administrative support to the FRC team on a daily basis
- Assist in the monitoring, support and tracking of progress for FRC project in accordance with procedure and guidelines
Change and Communications Officer
SPARQ Solutions
Brisbane, Qld
09.2004 - 05.2006
- I was responsible for supporting Culture and Change Management activities including assisting in facilitating and coordinating of Cultural and Change Activities
- I was also responsible for coordinating and collating SPARQ's communications (internal and external) and was accountable for internal publications of Newsletters, updates and other related SPARQ communications
- Worked closely with the Chief Executive Officer to develop Internal Communications to enhance profile of the CEO and Senior Management Team
- Developed and implemented communication initiatives which supported and underpinned the vision and values of SPARQ Solutions
- Effectively established usage of various communication channels in line with the SPARQ Solutions Culture, Change and Communications Plan
- Effectively coordinated written communication outcomes including staff newsletters, SPARQ Solutions Noticeboard and Update requiring minimal external contribution
- Developed and implemented staff communications policies and action plans
- Developed, implemented and contributed to the implementation of elements of the Culture, Change and Communication Plan such as the reward and recognition program, staff surveys, communication audit, team building and leadership development
- Administered the staff survey, collated results and provided feedback and suggested initiatives to management
- Attended and participated in regular team briefs/meetings throughout SPARQ Solutions and maintained open communication and feedback channels regarding cultural development activities
- Identified opportunities to develop and enhance communication flow within the organisation
- Provided editorial/publishing advice and support to promote communications effectiveness to authors of written communications throughout SPARQ Solutions
- Provided ongoing support for all transition and transformation activities ensuring buy-in from impacted people through effective communication and change management
- Utilised existing and new communication channels to ensure SPARQ Solutions’ clients remain informed and up to date regarding internal changes, achievements and issues
- Managed the coordination (in consultation with key stakeholders) the development of the SPARQ Internet and Intranet sites and their content
- Provided events management support to all change activity such as launches, business planning and team building activities
- Actively encouraged staff participation in sporting events such as Queensland Corporate Games
- Responsible in overseeing the Health and Safety Corporate Program which included creating and implementing SPARQ Solutions WH&S Management Systems and Policies and Procedures
Project Quest Personal Assistant/Project Co-ordinator
Ergon Energy
Brisbane, Qld
03.2004 - 09.2004
- Efficient and confidential secretarial and project support to the CEO and Senior Management Team to ensure the smooth and efficient function of the Quest Project
- During this time I successfully managed two relocations and was they key point of contact for all Office Management requirements whilst continuing with my normal duties
Personal Assistant to Acting General Manager SPG
Ergon Energy
Brisbane, Qld
08.2003 - 03.2004
- Efficient and confidential secretarial and administrative support to the Acting General Manager SPG and its Management Team to ensure the smooth and efficient function of the Team
- Led and supervised a team of 4 Team Co-ordinators
Personal Assistant to Chief Information Officer
Ergon Energy
Brisbane, Qld
01.2003 - 08.2003
- Efficient and confidential secretarial and administrative support to the Chief Information Officer and Management Team to ensure the smooth and efficient function of the team
Administrative Officer
Department of Industrial Relations - Court & Commission - Industrial Registry
Brisbane, Qld
08.2002 - 01.2003
- General Clerical duties including rotation of various administrative roles within the court and commission of the Queensland Industrial Registry Office
- Able to rapidly acquire a sound knowledge of the Queensland Industrial Relations Act and the Federal Industrial Relations Act
- Written and verbal communication with members of the public in relation to Industrial Issues
ICT Work Request Team Leader / Project Manager / Business Analyst
SPARQ Solutions / Energy Queensland
02.2015
- As Business Analyst I provide business analysis, process analysis, systems analysis and support functions for new and existing systems in Digital Office
- Drove ICT project initiation activities through the development of business concepts, project scopes and business cases
- Developed and maintained effective working relationships with internal and external clients
- Achieved significant improvements to the effectiveness of the business by analysis, design, implementation and support of improved business processes
- Applied information technology where appropriate to the implementation of new and revised systems
- Contributed to the Capability Delivery team objective of helping staff to gain maximum advantage for their use of information technology resources
Education
Diploma in Project Management -
Australian Institute of Management
01.2017
Diversity of Thought: Unconscious Bias -
Leadership & Management Fundamentals
01.2017
Leading and Supporting though Change -
Energex Leadership & Management Fundamentals Training
01.2016
Diploma in Frontline Management -
Chifley Business School
01.2009
Towards Excellence Program -
Australian Institute of Management
01.2005
Team Coaching - Professional Coaching
Australian Institute of Professional Coaches
OnlineSkills
- Small to Medium sized Project Portfolio Management
- IT Procurement including sourcing and operational contract management
- Change Management
- Experienced in operational vendor management
- Strong communicator both written and oral
- Excellent problem solving skills
- Analytical ability and attention to detail
- GITC Framework experience
- Customer focused and solutions driven
- Leadership skills
- Stakeholder Management
- Innovation management
- Team motivation
- Sprint Planning
- Resource Allocation
- Workflow Analysis
- Effective customer communication
- Agile Best Practices
- Meeting facilitation
- Presentation Skills
- Leading scrum meetings
- Scrum processes
- Backlog management
Languages
Spanish
Native/ Bilingual
Timeline
Agile Capability Lead
Energy Queensland
05.2021 - Current
Platform Program Lead
Energy Queensland
09.2019 - 04.2021
Digital Specialist - Support & Operations
Energy Queensland
11.2018 - 07.2019
ICT WR Team Leader
SPARQ Solutions
02.2015 - 07.2018
ICT Work Request Team Leader / Project Manager / Business Analyst
SPARQ Solutions / Energy Queensland
02.2015
Client Support – Procurement and Provisioning Team Leader
SPARQ Solutions
09.2006 - 04.2014
Project Officer
SPARQ Solutions
05.2006 - 09.2006
Change and Communications Officer
SPARQ Solutions
09.2004 - 05.2006
Project Quest Personal Assistant/Project Co-ordinator
Ergon Energy
03.2004 - 09.2004
Personal Assistant to Acting General Manager SPG
Ergon Energy
08.2003 - 03.2004
Personal Assistant to Chief Information Officer
Ergon Energy
01.2003 - 08.2003
Administrative Officer
Department of Industrial Relations - Court & Commission - Industrial Registry
08.2002 - 01.2003
Diploma in Project Management -
Australian Institute of Management
Diversity of Thought: Unconscious Bias -
Leadership & Management Fundamentals
Leading and Supporting though Change -
Energex Leadership & Management Fundamentals Training
Diploma in Frontline Management -
Chifley Business School
Towards Excellence Program -
Australian Institute of Management
Team Coaching - Professional Coaching
Australian Institute of Professional Coaches
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