Cristina Conejo Utrilla
Cairns,QLD
Summary
Highly experienced in customer service and team leadership within corporate and hospitality sectors. Hardworking, focused, and energetic, with a commitment to delivering exceptional service and operational excellence. Focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relocations Consultant
Crown Relocations
Prague, Czech Republic
05.2023 - 08.2024
- Acted as the primary point of contact for clients during their relocation process, ensuring they felt supported and reassured throughout their move.
- Provided personalized assistance, addressing concerns and offering tailored solutions to ensure a smooth, safe, and trustworthy relocation experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted calls, gathered client details, and provided guidance on the relocation process.
- Coordinated with team members to ensure seamless operations and service delivery.
Manager
Las Adelitas
Prague, Czech Republic
03.2022 - 04.2023
- Managed staff schedules, supplier orders, financial operations, and customer service.
- Oversaw cash flow, staff salaries, daily accountability, and client satisfaction.
- Ensured smooth restaurant operations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates.
Waitress Supervisor + Bartender
Las Adelitas
Prague, Czech Republic
08.2021 - 03.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Waitress + Bartender
El Muro
Madrid, Spain
06.2019 - 06.2021
Waitress
El Pintxo
Madrid, Spain
01.2018 - 05.2019
Customer Service
Xanadu
Madrid, Spain
10.2016 - 12.2017
Education
Colegio Luyfe Rivas
Madrid, SpainAmerican Overseas School of Rome
Rome, ItalyAmerican School of Madrid
Madrid, SpainInternational School of Brussels
Brussels, BelgiumBachelors - Law
Universidad Europea De Madrid
Madrid, SpainSkills
- Operations Management
- Schedule Coordination
- Staff Management
- Recruitment
- Customer Service
- Team Leadership
- Team Collaboration
- Problem-Solving
- Staff Supervision
- Financial Management
- Liquor, wine, and beer knowledge
- Client Engagement and Customer Needs Assessment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Full Professional
French
Professional
Affiliations
Volunteer Experience
UPS Volunteer
Madrid, Spain & Rome, Italy | 2010 – 2015
- Organized swimming competitions for children with Down Syndrome.
- Participated in a field trip for children in a prison nursery.
- Led food donation drives for those in need in Rome, Italy.
- Sold fruits to raise funds for children's hospitals in Rome, Italy.
Intern
Mexican Embassy, Brussels, Belgium | 2016
Certification
- Customer Service Training – Adelitas and Crown Relocations
- Leadership Training – Las Adelitas
- Alcoholic beverage training - Las Adelitas
Timeline
Relocations Consultant
Crown Relocations
05.2023 - 08.2024
Manager
Las Adelitas
03.2022 - 04.2023
Waitress Supervisor + Bartender
Las Adelitas
08.2021 - 03.2022
Waitress + Bartender
El Muro
06.2019 - 06.2021
Waitress
El Pintxo
01.2018 - 05.2019
Customer Service
Xanadu
10.2016 - 12.2017
Colegio Luyfe Rivas
American Overseas School of Rome
American School of Madrid
International School of Brussels
Bachelors - Law
Universidad Europea De Madrid
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