Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Cristina Costa

Brisbane,Australia

Summary

Experienced Tax and Project Management Specialist with over 15 years of expertise in system implementation, fiscal compliance, and business process optimization across highly regulated environments. I bring deep knowledge in SAP SD module integrations with tax solutions such as Mastersaf, and have successfully led end-to-end ERP projects using SAP ECC, S/4HANA, and JD Edwards. As a certified Scrum professional, I am skilled in Agile and PMBOK methodologies, and have managed cross-functional teams to deliver strategic, scalable, and sustainable technology solutions. I follow global standards including ITIL and COBIT, with hands-on experience in both internal and external audit environments. Throughout my career, I have been responsible for mapping, designing, and improving tax processes, implementing efficient system configurations, and ensuring alignment with constantly evolving fiscal regulations. I have worked as a key user and project leader in full SAP implementation cycles (Project Preparation, Business Blueprint, Realisation, Final Preparation, Go Live, and Support), always focused on enhancing compliance, performance, and business value. Fluent in Portuguese, with advanced English and basic Spanish, I am currently based in Brisbane, Australia, open to global opportunities, and committed to contributing to innovative, collaborative, and high-performance environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior IT Business Analyst

ACHÉ LABORATÓRIOS
São Paulo, Brazil
02.2023 - 04.2023
  • Hybrid work arrangement.
  • Hybrid Specialised in SAP ECC and S4 system analysis.

Senior IT Business Analyst

GOL INTELLIGENT AIRLINE
06.2012 - 06.2022
  • Ensured system availability, identified flaws and improvements, and corrected and created contingencies following security policies, business rules, and regulations.
  • Managed suppliers, and monitored SLAs in alignment meeting.
  • Executed interface with business areas, system development, and project management for improvement. Utilised SAP methodology, including project preparation, business blueprint, realisation, final preparation, go-live, and support.
  • Involved in other strategic projects, working on improvements and sustainability.
  • Worked in PMBOK and Agile project management models, following ITIL, COBIT governance standards, and internal/external audit processes.

Tax and Systems Consulting

CRISTINA CONSULTING SERVICES – FREELANCER
11.2009 - 12.2011
  • Companies served:
  • Kinross Gold Corporation – Brazil
  • Pioneer do Brazil
  • Chemical Tanker Vessel
  • Group Casio

Tax Analyst II

NET COMMUNICATION SERVICES S/A
03.2002 - 11.2009
  • Played a key role in implementing of the ERP-Jdedwards Version 8.1.1 system, aligning fiscal requirements, and performing parametrization.
  • Updated versions from 8.1.1 to 8.1.2, ensuring alignment with tax needs, legal changes, and improvements.
  • Led the team of IT consultants in implementing the Mastersaf System in the Sped Fiscal module in 2009, during the inception of rules and implementation of tax.
  • Ensured the correct functioning of ERP and tax solutions.
  • Developed and improved processes, and identified tax risks and opportunities.
  • Provided support to internal teams across the 27 states of the federation of Brazil.

Education

MBA - Project Management and Agile Methodologies

Trevisan Business School
São Paulo, Brazil
10.2023

Postgraduate Course in Tax Law - Tax Law and Tax Process

Paulista School of Law
São Paulo, Brazil
05.2021

Postgraduate Course in Tax Law - Tax Law

Damásio Legal Education Institute
São Paulo, Brazil
06.2016

Bachelor of Laws LL.B. - Laws

UNIFAI – Assunção University Center
São Paulo, Brazil
12.2013

Skills

  • Strong team collaboration and stakeholder engagement
  • SAP ECC analysis
  • SAP S4 analysis
  • ERP implementation
  • Stakeholder engagement
  • Effective decision-making under pressure
  • Clear and professional communication in multilingual environments
  • High emotional intelligence and adaptability
  • Effective communication

Certification

  • Programming logic in Python
  • SAP Business One ERP – management systems
  • Agile management with Scrum
  • General Data Protection Law (LGPD – Brazil)
  • Agile project planning and management
  • Business freedom and its limits – corporate law and compliance

Accomplishments

  • Microsoft Office Suite
  • Excel – intermediate
  • SAP ECC – SD module (Sales and Distribution)
  • JIRA
  • Azure
  • Trello
  • Miro

Languages

Portuguese – Native, English – Advanced, Spanish – Basic

References

  • Igor, Marques, IT MANAGER, +55 (11) 97976 - 0004, Brazil
  • Tiago, Paulino, COORDINATOR, +55 (11) 99326 - 2104, Brazil

Timeline

Senior IT Business Analyst

ACHÉ LABORATÓRIOS
02.2023 - 04.2023

Senior IT Business Analyst

GOL INTELLIGENT AIRLINE
06.2012 - 06.2022

Tax and Systems Consulting

CRISTINA CONSULTING SERVICES – FREELANCER
11.2009 - 12.2011

Tax Analyst II

NET COMMUNICATION SERVICES S/A
03.2002 - 11.2009

MBA - Project Management and Agile Methodologies

Trevisan Business School

Postgraduate Course in Tax Law - Tax Law and Tax Process

Paulista School of Law

Postgraduate Course in Tax Law - Tax Law

Damásio Legal Education Institute

Bachelor of Laws LL.B. - Laws

UNIFAI – Assunção University Center
Cristina Costa