Cristina Fonzi
Summary
Cristina is a hardworking person with a genuine care and empathy to others. With an attention to detail and takes pride in her work.
Overview
21
21
years of professional experience
Work History
Customer Service Officer
Department of Families, Fairness & Housing
05.2004 - Current
Greeting clients/public at front desk reception.
Coordinate courier collections.
Distributes Australia Post mail to relevant programs. Responds to fundamental housing enquires from tenants applicants and general public.
Processes housing documents at the counter, accepting and verifying them.
Welcomes clients, staff and the public at front desk.
Notify staff when their appointments have arrived.
Handles phone calls and transfers them to the appropriate program.
Book meeting rooms for staff.
Updates staff contact details on Genesys phone system.
Manages Preston Inbox
Housing Services Officer - Secondment
Department of Families, Fairness & Housing
09.2015 - 03.2016
In both Tenancy and HAAT, I managed housing calls on a roster, addressing housing enquires effectively.
Admin tasks included filing, creating client files, scanning documents, and processing mail.
Education
High School Diploma -
University High School
Parkville, VIC12-1993
Skills
- Communication - Ability to clearly convey information and listen to customer/clients needs, both verbally and in writing
- Empathy - Understand and addressing customer emotions and concerns
- Time Management - Effieciently handling multiple tasks and prioritizing customer inquires to meet deadlines
- Conflict Resolution - Skill in managing and resolving disputes or complaints in a calm and professional manner
- Product Knowledge - Familiarity with the services the Dept of Families, Fairness & Housing provides, enabling me to provide accurate information
- Team Work - Ability to collaborate with colleagues to improve our service to our clients and other staff
- Attention to Detail- Ensuring accuracy in customer interactions
Timeline
Housing Services Officer - Secondment
Department of Families, Fairness & Housing
09.2015 - 03.2016
Customer Service Officer
Department of Families, Fairness & Housing
05.2004 - Current
High School Diploma -
University High School
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