Cristina Laudani
Tootgarook,VIC
Summary
Professional with strong background in client support, Responds calmly and appropriately to individuals displaying challenging behaviours, using active listening and de-escalation techniques to achieve positive outcomes.
Delivers a high standard of client-focused service that is supportive, professional, and outcome-driven. Committed to creating positive client experiences while providing accurate, timely, and relevant information to clients and stakeholders.
Quickly assesses situations, considers available options, and makes informed decisions. Proactively identifies solutions to improve service delivery and client outcomes, while remaining engaged and informed about organisational services, workforce networks, and the broader service system.
Acts in the public interest and upholds organisational values and codes of conduct. Demonstrates fairness, ethical decision-making, and professionalism, fostering trust and credibility.
Overview
5
5
years of professional experience
Work History
Disability Support Worker
Genu
10.2022 - Current
- Provided personalized support to clients with disabilities, enhancing daily living skills and independence.
- Assisted in developing and implementing individualized care plans tailored to client needs.
- Facilitated communication between clients and healthcare professionals, ensuring timely access to resources.
- Organized recreational activities that promoted social interaction and engagement among clients.
- Advocated for client rights and needs within the community, promoting accessibility and inclusion.
Aged Care Worker
Calvary Community Care
05.2021 - 01.2022
- Provided compassionate personal care to elderly clients, ensuring comfort and dignity.
- Assisted with daily living activities, promoting independence and well-being among residents.
- Collaborated with healthcare professionals to develop individualized care plans for residents.
- Monitored patient health, documenting changes and reporting concerns to nursing staff promptly.
- Trained new staff on best practices for patient care and safety protocols.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certificate IV - Disability
Genu Training
10-2022
Certificate III - Family And Community Services
Chilshom Institute
Melbourne, VIC02-2020
Certificate III - Early Childhood Care And Education
Niet
Frankston02-2019
Skills
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
- Active listening
Languages
English
Full Professional
Italian
Native or Bilingual
Timeline
Disability Support Worker
Genu
10.2022 - Current
Aged Care Worker
Calvary Community Care
05.2021 - 01.2022
Certificate IV - Disability
Genu Training
Certificate III - Family And Community Services
Chilshom Institute
Certificate III - Early Childhood Care And Education
Niet
Employment check
Australian citizen
NDIS working screening
WWCC
Police checks