Cristina LIMA
Kirrawee,NSW
Summary
I am a highly reliable and detail-oriented professional with a proven track record of contributing to company success. I have more than 15 years experience working with stock control, purchasing and logistics costs.
My adeptness in ERP systems and problem-solving has streamlined operations, achieving significant cost reductions. My approach transforms challenges into successes, marking me as a pivotal asset in operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Forecast and reporting is part of my day-to-day rolls.
Overview
19
19
years of professional experience
Work History
Planner, Scheduler and Systems Support Officer
Voith Turbo Pty Ltd
SMITHFIELD, NSW
06.2017 - Current
- Review daily, weekly, and monthly service and maintenance plans from Sales, Service, Purchasing, and Order Handling cells, and convert them into specific production/service schedules.
- Liaise with Sales, Service, Purchasing, and Order Handling cells to ensure optimal labor and material requirements are achieved while meeting the customer's expectations and needs.
- Determine the delivery of spare parts and material requirements, and liaise with purchasing and suppliers.
- Developed and maintained critical paths for projects to ensure timely completion and efficient resource allocation.
- Maintain records of service levels and monitor progress against plans.
- Coordinate weekly WIP and shop floor management meetings to ensure efficient use of resources versus customer requirements is achieved.
Senior Service Coordinator
Voith Turbo Pty Ltd
SMITHFIELD, NSW
03.2011 - 06.2017
- Provided customer service to ensure client satisfaction.
- Creating purchase orders, and liaising with suppliers and accounts.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Assisted in the development of training materials related to service coordination processes.
- Developed strategies for improving customer experience with the organization's services.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Created detailed reports on quality assurance metrics related to service delivery.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Compiled information on competitor services and pricing structures as needed.
Expediting Coordinator and Materials Administrator
Voith Turbo Pty Ltd
SMITHFIELD, NSW
04.2009 - 03.2011
- Creating a Purchase Order.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Monitored inventory levels and ordered additional supplies as needed.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
Purchasing Officer
Woolworths Group / Headquarters
Bella Vista, NSW
11.2005 - 01.2009
- Developed and monitored purchasing strategies to ensure cost-effective purchases.
- Analyzed supplier data, such as price lists, quality assurance plans, and delivery schedules, to determine the best suppliers for goods and services.
- Ensured timely delivery of products by establishing strong communication with vendors.
- Evaluated vendor performance in order to maintain existing relationships or establish new ones.
- Maintained accurate records of purchase orders, invoices, contracts, and other documents related to purchasing activities.
- Reviewed inventory levels regularly and placed orders accordingly to ensure stock levels were maintained at all times.
- Collaborated with internal stakeholders including finance departments, production teams, and warehouse staff regarding purchasing needs and requirements.
Education
Certificate IV in Business - Business Management
TAFE NSW
NSW11-2007
M.D. - ERP RESOURCE PLANNING Verify
Western Sydney University
Parramatta, NSW11-2003
Bachelor of Science - Mathematics Education
Catholic University of Porto Alegre
Porto Alegre , Brazil01-1989
Skills
- More than 10 years as a purchase officer
- Problem-Solving: Strong ability to anticipate, identify, and resolve scheduling conflicts, or project delays, through proactive communication and strategic adjustments
- Process Improvement: Proven track record of streamlining workflows, enhancing operational efficiency, and reducing costs
- Proficiency in the Microsoft Office Suite and other ERP Systems (Ariba, Navision, SAP, Mincom)
- Data analysis and reporting: expertise in analyzing project data, identifying trends, and generating reports for performance tracking and decision-making
- Attention to Detail: High accuracy in maintaining records, schedules, and systems to avoid discrepancies, and ensure reliability
- Knowledge of ERP Systems and others systems management: Experience in utilizing ERP systems for planning, scheduling, inventory management, and process optimization
- Stakeholder Coordination: Adept at collaborating with cross-functional teams, suppliers, and clients to ensure alignment, and smooth execution of plans
Languages
Portuguese
Professional
Spanish
Professional
Affiliations
- Selected to travel to China as a representative of Voith Turbo to learn and implement a new ERP System enhancing operational processs.
References
References available upon request.
Timeline
Planner, Scheduler and Systems Support Officer
Voith Turbo Pty Ltd
06.2017 - Current
Senior Service Coordinator
Voith Turbo Pty Ltd
03.2011 - 06.2017
Expediting Coordinator and Materials Administrator
Voith Turbo Pty Ltd
04.2009 - 03.2011
Purchasing Officer
Woolworths Group / Headquarters
11.2005 - 01.2009
Certificate IV in Business - Business Management
TAFE NSW
M.D. - ERP RESOURCE PLANNING Verify
Western Sydney University
Bachelor of Science - Mathematics Education
Catholic University of Porto Alegre
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