Cristina Moiceanu Weber
Craigie,WA
Summary
Versatile and adaptable professional with unique blend of experience in sales, customer service, management and education. With a proven ability to thrive in diverse roles and environments, I bring a flexible and solutions-focused approach to driving business results and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Retail Sales Specialist
L'OCCITANE GROUP
10.2019 - Current
- Engaging customers warmly and provided immediate and dedicated assistance
- Managing store clientele database, making follow-up phone calls and recruiting guests for in store events
- Achieving consistent sales goals (KPI) with excellent interpersonal communication skills and upselling expertise
Store Manager
Lucky Terrace Fremantle
04.2018 - 03.2020
- Conducting all aspects of business management including accounting, business development and marketing
- Providing high level of customer service
- Efficiently operating the tills and lottery terminal
- Performing general administration duties
- Meeting sales goals by training, mentoring and providing feedback to store staff
- Recruiting staff based on the business' needs
Floor Senior Supervisor and Support
Computer Generated Solutions
07.2016 - 11.2017
- Proactively taking over the calls as supervisor and containing the issue
- Training and coaching the agents
- Followed up customers to ensure the quality of our services
Customer Service Representative
Computer Generated Solutions
11.2016 - 07.2017
- Delivered excellent customer service over the phone on Order Support department
- Processed orders and provided information to customers (Billing, Shipping, Month-to-month payment)
- Closely worked with Finance Department (CFS) in order to make payment arrangements
- Utilised problem-solving skills and provided helpful solutions to issues
- Efficiently operating the company's software and tools: Citrix, RMS, CST, ICare, FDT, Avaya and Microsoft Office
Teacher
Kiddolino Kindergarten and Afterschool
07.2015 - 10.2016
- Preparing English lessons for kids between 3-12 years old
- Tutoring and assisting with homework
- Leading a creativity development program according to the National Curriculum
Sales Advisor / Visual Merchandiser
Hennes & Mauritz
08.2013 - 06.2015
- Provide excellent customer service: greet customers, answer questions and positively impact customer satisfaction
- Meet sales target: Achieve individual and department sales goals by promoting products, making recommendations and processing transactions
- Maintain store appearance: Participate in Visual Merchandising and ensure the store is visually appealing
- Maintain Store Standards: Adhere to the business' policies, procedures and standards for customer service
Education
Bachelor - Romanian and English Linguistics and Literature
University of Bucharest
07-2015
Skills
- Organizational skills development
- Effective communication and interpersonal skills
- Product knowledge expertise
- Management
- Computer literacy
- Sales Techniques
References
- Christian Beadon, Papi Katsu, Shui, Seshmafia, Chief Financial Officer, Christian@seshmafia.com.au, 0420 981 595
- Florentina Uta, Lucky Terrace, Uta_florentinalorena@yahoo.com, 0438 684 911
- Petrut Neacsu, Computer Generated Solutions Romania, Manager and Trainer, Petrut.neacsu@cgsinc.ro, +4073 631 8549
Professional Development
- Red Cross Romania
- Romanian Anti-AIDS Organisation
- Computer Generated Solutions, 5 weeks Customer Care training
Timeline
Retail Sales Specialist
L'OCCITANE GROUP
10.2019 - Current
Store Manager
Lucky Terrace Fremantle
04.2018 - 03.2020
Customer Service Representative
Computer Generated Solutions
11.2016 - 07.2017
Floor Senior Supervisor and Support
Computer Generated Solutions
07.2016 - 11.2017
Teacher
Kiddolino Kindergarten and Afterschool
07.2015 - 10.2016
Sales Advisor / Visual Merchandiser
Hennes & Mauritz
08.2013 - 06.2015
Bachelor - Romanian and English Linguistics and Literature
University of Bucharest
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