Cristina Onea
Tea Gardens,NSW
Summary
Dedicated support worker with extensive experience in client service and team leadership. Proven ability to monitor health changes and collaborate with healthcare professionals, ensuring high-quality care delivery and client well-being.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
Work History
Support Worker
RSLifeCare
Tea Gardens, NSW
03.2025 - Current
- Assisted clients with daily living activities and personal care.
- Developed individualized care plans to meet client needs.
- Provided emotional support and companionship to residents.
- Monitored and documented client health and behavior changes.
- Collaborated with healthcare professionals for effective care delivery.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Actively encouraged service users to make decisions about their own lives where appropriate.
Nursing Assistant
Golden Jubilee Hospital NHS
, Scotland
01.2008 - 10.2017
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
Practice Manager
Myall Chiropractic Health
Tea Gardens , NSW
- Managed daily operations for a busy chiropractic practice.
- Coordinated patient scheduling and appointment reminders efficiently.
- Implemented office policies to enhance patient care and workflow.
- Oversaw inventory management for chiropractic supplies and equipment.
- Facilitated communication between patients and healthcare providers effectively.
- Developed marketing strategies to promote services within the community.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
Education
Certificate IV in Ageing Support -
Open Collages
03.2025 - 12.2025
Skills
- Emotional intelligence
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Team leadership
- Client engagement strategies
- Issue resolution
- Quality improvement
- Client service
- Conflict resolution
- Safety
- Work planning
- Complaint resolution
- Goal setting
- Feedback delivery
- Client support
- Team supervision
- Flexible schedule
Timeline
Support Worker
RSLifeCare
03.2025 - Current
Certificate IV in Ageing Support -
Open Collages
03.2025 - 12.2025
Nursing Assistant
Golden Jubilee Hospital NHS
01.2008 - 10.2017
Practice Manager
Myall Chiropractic Health