CRISTINA POLO TAMAYO

• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
• Evaluated employee performance and developed improvement plans.
• Managed team productivity and workflow to exceed quality standards.

• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

• I was in charge of setting up all the dishes, check the quality of process in the food
• Some duties in cleaning and always supporting the head chef.

• Overseeing 4 outlets (cafe, restaurant, minibar, and room service)

I got a promotion as a Food and beverage supervisor

• Seated patrons based on guest preferences and seating availability.
• Input orders accurately into POS terminal, split bills and accepted payments.