Cristina Santiago
Doubleview
Summary
Motivated and animal-loving professional seeking to start a career as a Dog Bather, with the goal of developing into a Pet Groomer. Bringing strong customer service experience, reliability, and a caring approach. Eager to learn grooming skills and contribute to a positive environment for pets and their owners.
Overview
7
7
years of professional experience
Work History
Associate Project Manager
APPEN
03.2022 - 08.2025
- Translated, localized, and adapted transcription guidelines and training materials.
- Communicated with transcribers and resolved issues effectively.
- Tracked and ensured timely delivery of high-quality project outputs.
- Coordinated cross-functional teams to achieve project milestones and objectives.
- Maintained accurate and organized project documentation throughout the project lifecycle.
- Recruited and supervised personnel to meet performance and quality targets.
- Developed and maintained project documentation for reliable records.
Retail Assistant
Australia The Gift
06.2022 - 03.2023
- Delivered friendly and personalized customer service, achieving consistent sales results.
- Assisted customers with product selection and provided one-on-one support.
- Maintained high visual merchandising and store presentation standards.
- Contributed to a positive and energetic team environment.
Customer Service Assistant (Cashier)
One Stop Convenience Store
09.2021 - 12.2021
- Assisted customers with friendly service.
- Restocked store items.
- Handled transactions accurately.
- Maintained clean and organized work environment to maintain customer safety.
Project Assistant
Appen
08.2018 - 02.2019
- Liaising with recruitment staff about candidates on behalf of hiring managers, tracking
- Recruitment progress and communicating with candidates
- Receiving and reviewing resumes and screening tests to filter applicants
- Setting up and facilitating interviews and screening tests
- Being a friendly first face at Appen for candidates
- Onboarding new hires in communication with HR and IT
- Assisting hiring and project managers with various systems support tasks as required
Education
Diploma - Leadership And Management
Australis Institute of Technology And Education
Sydney, NSWCertificate IV - International Trade
ISLC
SydneyCertificate III - Business
ILSC
Sydney, NSWAdvanced Diploma - Human Resources
Faculdade Anhanguera
Hortolandia, SPSkills
- Passionate about working with animals, patient and caring
- Strong customer service and communication skills
- Reliable, punctual, and able to work in a team
- Comfortable with physical tasks (lifting, standing, bathing pets)
- Fast learner, motivated to develop grooming skills
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Retail Assistant
Australia The Gift
06.2022 - 03.2023
Associate Project Manager
APPEN
03.2022 - 08.2025
Customer Service Assistant (Cashier)
One Stop Convenience Store
09.2021 - 12.2021
Project Assistant
Appen
08.2018 - 02.2019
Diploma - Leadership And Management
Australis Institute of Technology And Education
Certificate IV - International Trade
ISLC
Certificate III - Business
ILSC
Advanced Diploma - Human Resources
Faculdade Anhanguera
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