Cristina Udang
Karratha,WA
Summary
Confident Restaurant Shift Manager with 9 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Restaurant Shift Manager
McDonald's Restaurant
10.2013 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
Education
Bachelor of Arts - Marketing
Liceo De Cagayan
03.2000
Skills
- Investigating Complaints
- Restaurant Operation
- Customer Needs Assessments
- Money Handling
- Monitoring Food Preparation
- Pantry Restocking
- Delegating Assignments and Tasks
- Front of House Management
- Work Planning and Prioritizing
- Teamwork and Collaboration
Certification
- Certificate IV in Leadership and Management, McDonald's Australia LTD - 06/06/2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Restaurant Shift Manager
McDonald's Restaurant
10.2013 - Current
Bachelor of Arts - Marketing
Liceo De Cagayan
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