CRISTINA VASILE
Pacific Pine, Gold Coast,Australia
Summary
Organized and dedicated Office/Operations Admin with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
OPERATIONS ADMINISTRATOR
BGIS Gold Coast University Hospital
01.2023 - Current
- Delivery of client KPIs in terms of responsiveness and client satisfaction – Monitor parts orders and react to any urgent calls to ensure compliance to the contracted SLA timeframes
- Assist in the management of the contract and service delivery in accordance with contract KPIs and client expectations
- Liaise with BGIS team leaders and technicians to ensure EOT requests are made in line with contractual obligations and follow up open and overdue requests to ensure KPIs are met
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization
- Answer calls within contract requirement
- Assist in preparation of data essential to the monthly report
- Coordinate with other team functions for parts and factors needed for job completion
- Sending jobs and parts for approval to client
- Ensure formal contract communication such as EOT requests are delivered to the client efficiently
- Develop an awareness and understanding of contract requirements, locations, specific information and be up to date on any changes
- Understand WHSE requirements and processes for work tasks and the elimination of workplace hazards
- Take accountability for driving achievements ensuring the results are in line with client, contract, and business goals
- Foster open communication channels by keeping people informed of all changes and decisions that affect them, ensuring that all useful or relevant information is promptly and accurately communicated and shared
- Participate in work related team meetings and activities
- Strong demonstrated experience working in a customer service centre environment
- Strong demonstrated professional telephone manner – listening, questioning empathy, clear client outcome and professionalism
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
OFFICE ADMINISTRATION
Price Point Importers Pty Ltd - Wholesale Company
01.2019 - 01.2023
- Manage large amounts of incoming phone calls and emails
- Answering questions about company's products
- Support for Sales Department and work closely to go above and beyond for clients
- Set up new customer accounts
- Maintaining accurate website products (Point Australia, eBay, Amazon, Trade Square, Trada, Trend Accessories)
- Keeping Accurate Inventory Records
- Processing online sales orders and sending out invoices & statements
- Chasing outstanding payments
- Organizing courier for delivery orders
- Updating customer databases and maintaining records
- Administrative and clerical tasks (such as scanning, filing, and printing)
- Provided clerical support, addressing routine and special requirements
- Truck Rental business: dealing with customer enquiries about the availability and cost of vehicles
- Taking bookings and explaining the terms of rental agreements
- Completing paperwork with the customer and taking payments
- Taking payments, refunds, etc
- Showing customers to their vehicle and pointing out any bumps, scrapes, or special features
- Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
OFFICE ADMINISTRATIVE ASSISTANT
HazSubs Services Pty Ltd - Auckland, New Zealand
01.2014 - 01.2018
- Set up and maintained physical and electronic filing systems
- Answered phones to direct callers, schedule appointments and provide general office information
- Coordinated domestic and international travel, hotel and transportation needs for staff
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Assisted with administrative tasks, including filing, answering phones and emails
- Set travel arrangements and gathered documents for management and executive staff meetings and trips
- Oversaw office inventory by restocking supplies and submitting orders
- Purchase orders for accounting department
- Prepare documents including correspondence, updating database with confidential and relevant information, creating, and uploading certificates into EPA government database, drafts, memos and emails
Education
Certificate in Accounting Administration - Accounting
The Career Academy
2017
Accounting Xero Certificate Level 3 - Accounting
The Career Academy
2016
Bachelor’s degree - Marketing and International Affairs
Spiru Haret University
2000
Skills
- Verbal and written communication
- Telephone Etiquette
- Proficient in Microsoft
- Customer relationship development
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Analytical Thinking
Timeline
OPERATIONS ADMINISTRATOR
BGIS Gold Coast University Hospital
01.2023 - Current
OFFICE ADMINISTRATION
Price Point Importers Pty Ltd - Wholesale Company
01.2019 - 01.2023
OFFICE ADMINISTRATIVE ASSISTANT
HazSubs Services Pty Ltd - Auckland, New Zealand
01.2014 - 01.2018
Certificate in Accounting Administration - Accounting
The Career Academy
Accounting Xero Certificate Level 3 - Accounting
The Career Academy
Bachelor’s degree - Marketing and International Affairs
Spiru Haret University
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