CRISTINA VETORELLO

Worked in this role from 10/2020 to 04/2021.

Rejoined the team in 2024 after being invited back by management.

Part Time

• Supervise daily restaurant operations, ensuring adherence to quality standards and service excellence.
• Monitor stock levels, place orders for food, beverages, and other supplies, and check deliveries for accuracy and quality.
• Oversee cash register operations, reconcile cash drawers, and prepare daily financial reports.
• Decreased staff turnover by fostering a positive work environment, improving communication, and implementing employee recognition programs.
• Reduced food and beverage waste through tighter inventory management and staff training.
• Trained and mentored staff on operational procedures and customer service best practices.

Full Time

• Led daily operations, ensuring optimal store performance and customer satisfaction.
• Implemented merchandising and promotional strategies aligned with Natura’s brand, increasing foot traffic and boosting product visibility.
• Developed staff training programs, enhancing team skills and service quality.
• Implemented inventory management strategies, reducing stock discrepancies and waste.
• Handled administrative duties, including scheduling, budgeting, performance evaluation, and reporting results.
• Fostered a positive work environment through effective communication and team collaboration.

Part Time

• Greeted customers warmly and processed dine-in, take-away, and delivery orders accurately.
• Processed customer transactions efficiently using point-of-sale systems.
• Issued receipts, managed refunds or exchanges, and balanced the cash drawer at the beginning and end of shifts.
• Ensured a clean and organised cashier station in compliance with hygiene and safety standards.
• Communicated with kitchen and wait staff to ensure timely order fulfilment and resolve issues quickly.
• Handled customer inquiries and complaints professionally to ensure customer satisfaction.