CRISTY TORDECILLAS
Cooranbong,NSW
Summary
An experienced Executive assistant and capable in dealing with all people at all levels in a multi-national, multi-cultural organization. Always eager to learn, conscientious and responsible on tasks assigned, and with proper mentorship and guidance, can work independently with less supervision yet delivers results efficiently and effectively, as required. Highly adaptable, maintains level-headed and composure under any type of pressure; resourceful and knowledgeable (or willing to learn at least) in various based office applications and similar tools.
Overview
25
25
years of professional experience
Work History
EXECUTIVE ASSISTANT
Optus Macquarie Park
Macquarie Park, NSW
11.2015 - 12.2025
- Manage diary accordingly. This includes scheduling internal and external appointments together with domestic and international meetings.
- Liaising with Executive Assistants, both internally and externally in scheduling and coordinating appointments across Optus / Singtel and vendors.
- Scheduling AOP Pre-meetings, Monthly team meeting, 1 - 1 / PDR catch up with 1st reports
- Raising POs, Processing invoices and liaising with vendor/supplier for payment status
- Providing support with on boarding new starters (Perm / Contractor)
- Processing SOW Access request onsite and offsite resources.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated travel arrangements, ensuring compliance with company policies and cost-effectiveness.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
PROJECT ADMINISTRATOR
Siemens Pte Ltd
Singapore
02.2011 - 03.2015
- Administrative activities: includes calls management, letters circulation, maintenance and filling of operational information and technical assignments.
- Central filing upkeep, library and brochures documentation.
- Project Operations administrative activities.
- Preparation of project requisition and stock requisition.
- Processing of Purchase Order thru SAP and documentation provides necessary follow-up.
- Processing of invoices and delivery order.
- Assistance and coordination in responding to customers' enquiries and request.
- Data entry and general administration as required by the project managers and other project team members.
- Coordination and management of customers visit, trainings and other organized activities.
- Coordination of recruitment and on-boarding activity for new employees.
- Assistance and processing of the cessation form for every employee leaving the company.
- Upkeep and maintenance of record for the instruments, and coordination of procurement for the instruments that needs to be calibrated.
- Collection, verification and input of timesheets and overtime in SAP.
- Procurement coordination and logistics.
- Processing of Purchase Requisition for asset and non-asset via Nexus.
SENIOR ADMIN OFFICER
Extol Design and Contract Pte Ltd
Singapore
09.2009 - 01.2011
- Office phone handling and other general administrative tasks.
SENIOR AGENT / CUSTOMER SERVICE OFFICER
Incoho (Philippines) Inc.
01.2007 - 05.2009
- Handling of customer inquiries, complaints, billing questions and payment extension/service request.
- Management of high volume workload.
- Spearheading a team of agents performing inbound/outbound calls in support to SKO Brenner Collections US-based.
- Handling of international inbound/outbound calls for Proactive USA, Body by Jake, Winsor Pilates and other beauty / fitness products.
- Acceptance of phone payment, card replacement, card cancellation.
- Answers billing questions and disputes, account maintenance and others.
- Negotiation and provision of payment scheme to debtors, if necessary.
- Provision of quality customer service on every call and promote good listening skills.
- Training and monitoring of any new potential new hire performing inbound calls.
- Monitoring and evaluation of trainee's performance to accurately identify weaknesses to determine post training development needs.
- Submission of daily, weekly, and monthly reports.
BILLING ADMIN PERSONNEL
Radian Consulting Inc
Makati, Philippines
02.2005 - 12.2005
- Coordination of office services such as purchasing, payroll, records control, and other administrative activities for a Department/division, center or other organizational unit.
PROJECT ASSISTANT
Citibank N.A
Makati, Philippines
06.2004 - 01.2005
- Coordination and analysis of unit operating practices such as record keeping systems and forms control.
STUDENT ASSISTANT
Asiatech Educational Foundation Inc
06.2001 - 03.2004
- Various administrative/office tasks.
Education
Bachelor of Science - Information Technology
College of Sciences, Asiatech Educational Foundation Inc
01.2004
Skills
- Information confidentiality
- Customer Service-oriented
- Travel coordination
- Professional and mature
- Advanced MS office suite
- Expense reporting
Timeline
EXECUTIVE ASSISTANT
Optus Macquarie Park
11.2015 - 12.2025
PROJECT ADMINISTRATOR
Siemens Pte Ltd
02.2011 - 03.2015
SENIOR ADMIN OFFICER
Extol Design and Contract Pte Ltd
09.2009 - 01.2011
SENIOR AGENT / CUSTOMER SERVICE OFFICER
Incoho (Philippines) Inc.
01.2007 - 05.2009
BILLING ADMIN PERSONNEL
Radian Consulting Inc
02.2005 - 12.2005
PROJECT ASSISTANT
Citibank N.A
06.2004 - 01.2005
STUDENT ASSISTANT
Asiatech Educational Foundation Inc
06.2001 - 03.2004
Bachelor of Science - Information Technology
College of Sciences, Asiatech Educational Foundation Inc