Cromwell-Norton Ranginui

Promoted diligence and culture of safety for drivers and warehouse operations.

• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Used warehouse management software to reconcile daily inventory.
• Maintained high levels of accuracy in daily operations.
• Oversaw daily operations and shipping and handling processes.
• Managed merchandise inventory transactions.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Managed the manifest of +5 carriers on a daily basis (Incl pallet logs and corresponding docs)

• Resolved concerns with products or services to help with retention and drive sales.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Completed data entry to record call notes, suggestions and questions.
• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Received payment information from customers and implemented it carefully into system to alleviate errors.
• Checked packages and merchandise for damage and notified vendors.
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using SAP to update system.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Improved efficiency with quick and accurate loading of boxes.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Developed software applications for statistical modeling and graphic analysis to understand data and drive accurate insight.
• Manipulated, transformed and analyzed data by reviewing computer reports, printouts and performance indicators.
• Conducted quality checks on data sources to check for inconsistencies and perform data cleaning activities.
• Compiled detailed Half-time/Full-time reports on player and team performances.
• Resolved problems, improved operations and provided exceptional service.
• Broke down offensive plays/shape, defensive line strategy and accurately provided analysis of weakness for every 8min of play.