Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AJ Ajrish

Campbelltown,SA

Summary

Highly experienced in customer service and brand management, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. An Extensive amount of experience in fast-paced environments, leading to adaptation to in working under extreme pressures to provide good results for the company and meet customer demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organised approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximising engagement and satisfaction.

Overview

10
10
years of professional experience

Work History

Sales Associate, Brand Manager

Samsung Electronics
Adelaide, South Australia
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Organised and delivered training sessions to store manager and retail sales teams for new product content and technological advancements.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Tracked stock using company inventory management software.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Responded to telephone and in-person requests for information.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Managed 10 stores in and provided support and communication to more than 100 employees from different enterprises.
  • Organised meetings for up to 50 staff members to discuss upcoming promotions, key strategies and tasks

Soccer coach and Disability Support Officer

One Culture Football
Adelaide , South Australia
01.2018 - 01.2020
  • Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
  • Improved player behavior through modeling and disciplinary interventions.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept detailed daily logs with care actions, patient behaviors and incidents.
  • Maintained safety with tidy, clean and hazard-free home environments.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Delivered training programs and support to 4 locations, which provided service to more than 50 clients.

Brand Manager

Sony
Adelaide , South Australia
01.2017 - 08.2019
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Communicated product information with confidence and educated consumers about company.
  • Organised and delivered training sessions to store managers and sale teams for new product content and technological advancements.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Achieved and exceeded sales goals in line with prescribed selling strategy.
  • Identified future sampling and event opportunities.
  • Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
  • Managed 15 Stores.
  • Trained closer to 120 employees.
  • Sold $50,000 in TV's over 1 month.

Community Development Officer

Morella Community Centre
Adelaide , South Australia
01.2018 - 01.2019
  • Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
  • Conducted online and in person research to identify community development opportunities.
  • Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by 15%

Customer service

48 Flavours
Adelaide , South Australia
01.2018 - 01.2019
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Managed to serve during peak hour traffic where more than 300 customers are attended to on weekend nights

Youth Ambassador Program

Australian Refugee Association
Adelaide , South Australia
01.2014 - 11.2018
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Provided key emotional support to special needs youth.
  • Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
  • Conducted and facilitated more than 100 training sessions for different organisations and companies

Salesman and customer service assistant

JB Hi-FI
Adelaide , South Australia
11.2017 - 02.2018
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained records related to sales, returns and inventory availability.
  • Coached new sales staff on store policies and strategies for increasing revenue.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Managed more than 100 customers during shifts

Retail Sales Assistant

The Good Guys
Adelaide , South Australia
01.2017 - 01.2018
  • Promoted and up-sold products and services to meet needs of customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Exceeded quarterly sales goals by 10%

Frontliner fund raiser

United Nations High, Refugees
Adelaide, South Australia
11.2016 - 01.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in team-building activities to enhance working relationships.
  • Planned and implemented fundraising events.
  • Oversaw in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends.
  • Researched and identified potential donors.
  • Developed and implemented marketing campaigns targeting donors.
  • Composed grant proposals and fundraising newsletters to raise capital.
  • Raised approximately $15000 in funds during campaign.

International Engagement Officer

The University of Adelaide
Adelaide, SA
01.2016 - 01.2017
  • Mentored students to increase satisfaction and help engage in campus life.
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
  • Led campus tours for prospective students every week.
  • Distributed mail, filed documents and answered telephone calls.
  • Smoothed registration processes, offered technical support and organised paperwork.
  • Handled 60 calls per day to address customer inquiries and concerns.

Store Manager

All Phones
Adelaide , SA
01.2015 - 01.2017
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Sold more than $20,000 in Phones and accessories in one week.

Brand Manager

Motorola
Adelaide , South Australia
08.2016 - 10.2016
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Executed brand activations to standards and with professionalism.
  • Functioned as team player by working with other members to deliver sampling goals.
  • Executed company initiatives and activations.
  • Sold $9,000 in phones within one week.
  • Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.

Brand Manager

Intel
Adelaide , South Australia
05.2016 - 08.2016
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Monitored online advertising and social media campaigns to assess success of different strategies.
  • Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Contributed to social media content documenting brand's impact in on market.
  • Collaborated with local field sales to drive visibility and sales results.
  • Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Sold $35,000 worth in laptops and computers during campaigns.

Education

Master of Project And Program Management - Business Management

University of South Australia
Adelaide, SA
04.2023

Bachelor of Science - Geophysics & Applied Geology & Geology

University of Adelaide
Adelaide, SA
12.2021

High School Diploma -

Adelaide High School
Adelaide, SA
12.2014

Skills

  • Advanced problem solving
  • Project planning and development
  • Staff Management
  • Procedure development
  • Merchandising operations
  • Marketing strategy
  • Business Development
  • Developing brand awareness strategies
  • Coaching and mentoring
  • Staff training/development
  • Recruitment
  • Partnership monitoring
  • Social media campaigns
  • Client communication
  • Market Analysis
  • Campaign management

Accomplishments

· 2013 Young South Australian Leader Award (Duke and Duchess of Cambridge)

· 2017 Excellence in Language and Culture Commendation (The Government of South Australia, Department of Education)

· South Australia White Ribbon Breakfast Committee (2017-ongoing)

· 3BALL SA Executive Committee and President (2019-ongoing)

· Campbelltown Youth Council Committee (2020-2021)

· Young Citizen of the Year Finalist (City of Charles Sturt)

Timeline

Sales Associate, Brand Manager

Samsung Electronics
02.2022 - Current

Soccer coach and Disability Support Officer

One Culture Football
01.2018 - 01.2020

Community Development Officer

Morella Community Centre
01.2018 - 01.2019

Customer service

48 Flavours
01.2018 - 01.2019

Salesman and customer service assistant

JB Hi-FI
11.2017 - 02.2018

Brand Manager

Sony
01.2017 - 08.2019

Retail Sales Assistant

The Good Guys
01.2017 - 01.2018

Frontliner fund raiser

United Nations High, Refugees
11.2016 - 01.2017

Brand Manager

Motorola
08.2016 - 10.2016

Brand Manager

Intel
05.2016 - 08.2016

International Engagement Officer

The University of Adelaide
01.2016 - 01.2017

Store Manager

All Phones
01.2015 - 01.2017

Youth Ambassador Program

Australian Refugee Association
01.2014 - 11.2018

Master of Project And Program Management - Business Management

University of South Australia

Bachelor of Science - Geophysics & Applied Geology & Geology

University of Adelaide

High School Diploma -

Adelaide High School

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AJ Ajrish