Crysallis Pugin

KYC Specialist - Consumer & Business Banking

Group Transformation Office

* Under AML/CTF rules and legislation, our obligations as a Bank is, we must identify and know our customers. My obligation within my role is to ensure information collected about a customer is reviewed, up to date and satisfies compliant requirements to onboard new-to-bank and existing customers. Customers are from individuals to various and including complex entity types.

• Proficient to autonomously fulfil requests from Relationship Directors, Managers, Account Executives and Bankers within the Westpac Group brands efficiently within legislative and regulatory compliant requirements.
• Adept and experienced in communication with customers, bankers and internal and external parties.
• Capability to manage, adapt and stay current with AML/CTF legislative changes and amendments, and bank regulatory requirements.

Personal Banker Premium 2010 - 2011

Maternity Leave 2011 - 2013

Personal Banker Advisor 2013 - 2022 * Permanent part-time for work-life balance commitments.

* Branch locations - Springwood QLD

Underwood QLD

Calamvale QLD

Loganholme QLD

• Financial Product and Service knowledge.
• Financial and professional duties completed and in accordance with standards, policies and regulatory guidelines,
• Proficiency to work closely with management and operations to successfully achieve key point indicators in Branch and role specific requirements.
• Experience in financial solutions to satisfy and deliver successful customer needs and opportunities.
• Consistent capability to overcome obstacles and delays, with solutions and decisions, and delivering excellent customer service.
• Branch day to day operations; managed and provided assistance to include proficiency of cash balancing, branch ledger balancing and SMART self-service branch machines and ability to mitigate risk and any discrepancies.
• Successful adaptability to the varied Branch locations and duties requiring fulfilment, as per their request of assistance.