CRYSTAL CABANDUCOS
Ingleburn,Australia
Summary
Dedicated to continual learning and personal development, I bring the qualities necessary to be a valuable asset to any team or organization. Thriving in a vibrant work setting and embracing challenges is truly exciting. Motivated by the opportunity to consistently grow and excel in a dynamic professional environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant in Nursing
Meditech Staffing
01.2023
- Personal hygiene, grooming, manicuring and oral hygiene
- Continence management
- Communicates with all residents effectively including the maintenance and the fitting of hearing aids and glasses as required
- Assisting those residents with challenging behaviors, by participating in the development and implementation of an individually designed management plan
- The residents’ mobility, by assisting with walking, use of wheelchairs and other aids and transfers
- Supports and assists residents with food and fluids as required
- Perform other duties within scope of preparation and as directed
- Effective time management skills across all activities
Advisor II- Technical Support Representative
CONCENTRIX PH
01.2020
- Answer calls and assist customers for all technical inquiries about hardware, software or other designated client products
- Maintain broad knowledge of client products, such as smartphones, tablets, computer and wearables
- Familiarity with iOS and or macOS or comparable technology
- Give a callback to a client or set an appointment to send a technician
- Help client to go through step-by-step troubleshooting over the phone
Support Worker/ Home Officer
Equality Disability Healthcare Services
01.2022 - 01.2024
- Personal Care Assistance
- Medication Management
- Daily living and Emotional Support
- Care planning, Health Monitoring and Record Keeping
- Community integration and Mobility Assistance
Advisor II- Customer Support Representative
CONCENTRIX PH
01.2019 - 01.2020
- Ensure service to our customers meets contractual Key Performance Indicators
- Assist clients with payments or account issues
- Clarify customer requirements, probe for understanding , use decision support tools and resources to resolve customer issues
- Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain broad knowledge of client products and/or services
- Offer additional products or services
- Track, documents and retrieve information in call tracking database
Education
Advanced Diploma - Program Management
Greenwich Management College
01.2024
Diploma - Project Management
Greenwich Management College
01.2024
Bachelor of Science - Marine Transportation
Capitol University
01.2017
Skills
- Microsoft Office
- MYOB
- XEROX
- CLOUD
- Strong organisational and time management
- Excellent written and verbal communication skills
- Great customer service
- Reliable team player
LANGUAGES
English
Filipino
Certification
Certificate of Completion for
Medical Reception and Terminology
from MEDICAL ADMINISTRATION TRAINING
Certificate IV in Ageing Support
from SUPREME EDUCATION & TRAINING PTY LTD
Timeline
Assistant in Nursing
Meditech Staffing
01.2023
Support Worker/ Home Officer
Equality Disability Healthcare Services
01.2022 - 01.2024
Advisor II- Technical Support Representative
CONCENTRIX PH
01.2020
Advisor II- Customer Support Representative
CONCENTRIX PH
01.2019 - 01.2020
Advanced Diploma - Program Management
Greenwich Management College
Diploma - Project Management
Greenwich Management College
Bachelor of Science - Marine Transportation
Capitol University