Crystal Cap
Melbourne,VIC
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food, and meeting customer demands with a diligent and well-organized mentality. Multi-talented Event Staff versed in pre-event, event, and post-event support. Personable, upbeat, and focused on making events successful with efficient and organized support. Ready to apply two years of experience and diverse skills to a new role.
Overview
4
4
years of professional experience
Work History
Event Manager
Superteens Bootcamp Vietnam
06.2019 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Helped organize and manage successful events with attendance of over 200 people every summer.
- Responded to enquiries from attendees and addressed any issues or complaints.
All Rounder
Ding Tea
10.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
Event Staff Member
Pho May Show
10.2021 - 04.2022
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Helped organize and manage successful events with attendance of over 100 people.
Education
Bachelor of Arts - Digital Communications And Media
La Trobe College
Bundoora, VIC06.2026
Foundation - Business
La Trobe Sydney
Sydney, NSW06.2023
Skills
- Customer Service
- Guest Relations
- Operation and Control
- Creativity
- Communications Strategies
- Adaptable and Flexible
- Guest Enquiries
- Team Leadership
- Menu Memorization
- Bubble tea making
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Availability
I'm willing to work 3–4 days per week.
I'm available for the night shift and weekends.
Available all day from September 27 until October 16.
On October 16, I have 8–12 hours of study per week. I have not gotten the exact timetable yet.
Timeline
All Rounder
Ding Tea
10.2022 - 02.2023
Event Staff Member
Pho May Show
10.2021 - 04.2022
Event Manager
Superteens Bootcamp Vietnam
06.2019 - Current
Bachelor of Arts - Digital Communications And Media
La Trobe College
Foundation - Business
La Trobe Sydney
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