Crystal Cheung

• Pursued advanced studies in Japanese language for deeper proficiency.
• Attended Japan-related events to foster cultural connections.
• Engaged with Japanese culture during travels by practicing unique etiquette.

• Addressed customer inquiries and complaints, ensuring compliance with satisfaction standards.
• Escalated issues to technical and product teams for timely resolution.
• Provided exceptional service at airside, landside, and in-town check-in counters.
• Facilitated passenger check-in services to enhance travel experience.
• Monitored daily flight performance and passenger acceptance rates.
• Coordinated flight protection for disrupted passengers.
• Executed pre-flight editing and managed aircraft switches effectively.

- Contracts Administrator, report to Department Director -
・Managed project execution and ensured timely completion of deliverables.

・Conducted debt collection to maintain positive cash flow.
・Prepared monthly billing reports and analyzed accounts receivable for accuracy.
・Handled independent correspondence to facilitate smooth communication.
- Customer service Officer, report to Commercial Manager -
・Managed independent correspondence to address customer inquiries and complaints efficiently.
・Organized monthly customer satisfaction surveys to gather valuable feedback.
・Prepared and analyzed monthly reports to evaluate survey results and identify trends.

・Executed general clerical duties, assisting Branch Manager in daily operations.
・Maintained comprehensive customer records through efficient filing and data entry.
・Delivered daily transaction services to enhance customer satisfaction.
・Developed analytical skills through detailed data management and reporting.
・Enhanced logical reasoning abilities via problem-solving tasks.
・Improved group work skills through collaboration with team members.

• Managed customer orders, inquiries, and complaints to enhance service delivery.
• Maintained accurate records through filing and data entry processes.
• Operated DJ equipment during events to create engaging atmospheres.