Summary
Overview
Work History
Education
Skills
Prior Experience
References
Volunteer Roles
Timeline
Generic

Crystal Clements

Yass,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Church Operations Manager

Yass Community Baptist Church
08.2021 - Current
    • Part-time role
    • Administration Support
    • Weekly management of financial transactions, including processing invoices and payments
    • Facility Management, including management of contractor relationships
    • Management of all compliance including insurance and safe church protocols
    • Event Organisation
    • Volunteer and congregation coordination
    • Interacted well with volunteers and congregation to build connections and nurture relationships.
    • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Property Manager (part Time)

Raine And Horne Narrabeen (Now Laing And Simmons Narrabeen)
01.2014 - 01.2015
  • Assisted with month-end finances
  • Liaised and coordinated with tenants, owners and contractors with property repairs and maintenance
  • Managed tenant arrears; property inspections; open houses

General Manager (and PA to CEO)

Strata Choice PTY LTD (Previously known as Strata Associates PTY LTD)
01.2008 - 01.2014
  • Manager of the several departments including, Payroll, Human Resources, WH&S Services, Insurance Department and IT.

Within the departments I was responsible for the following:

  • Management of staff
  • Development of policy and procedures
  • IT and programmers
  • Develop and research of new technologies and initiatives
  • Supervise and coordinate with IT, developer and programmer contractors
  • Compose and update Job descriptions
  • Hire staff including senior management
  • Oversee Payroll Coordinator (originally processed fortnightly payroll myself)
  • Compose and keep up to date Human Resources manual and policy and procedures
  • Point of contact for all staff members across all branches for complaints
  • Staff management
  • Set up new departments to accommodate changing legislation for Strata Managers
  • Organise and coordinate all company events
  • Set up and manage international, offsite operations department
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.

Manager and Co-Owner

Nicci's Cafe
07.2006 - 01.2008

Marketing Coordinator

Roy Gibson Advertising
01.2007 - 01.2008

Waitress

All Complete Catering
01.2004 - 01.2007

Administrative Assistant / Sales Representative

BMoss PopUps Australia
01.2002 - 01.2006

Hostess

Sweeney Research
01.2005 - 01.2006

Waitress

Mynt
01.2004 - 01.2005

Waitress and Kitchen Hand

Camellia Gardens Tea-House
01.1999 - 01.2002
  • Part-time

Education

Diploma of Health Science -

Torrens University Australia
Sydney, NSW
01.2022

Bachelor of Arts -

Sydney University
Sydney, NSW
01.2006

Complete HSC -

Ascham School
Sydney, NSW
01.2002

Skills

  • Great interpersonal and customer service skills
  • Ability to Manage Staff
  • Proficient in Word, Excel, Power Point
  • Familiar with MYOB and Xero
  • Staff training/development
  • Data Management
  • Process Improvement
  • Interpersonal Communication
  • Policies and procedures implementation
  • Customer Service Management
  • Sound Judgment
  • Excellent Verbal and Written Communication
  • Strong time management and organisational skills

Prior Experience

  • 01/01/2007, 12/31/2008, Marketing Coordinator, Roy Gibson Advertising
  • 07/01/2006, 12/31/2008, Manager and Co-Owner, Nicci's Cafe
  • 01/01/2005, 12/31/2006, Hostess, Sweeney Research, Casual
  • 01/01/2004, 12/31/2007, Waitress, All Complete Catering
  • 01/01/2002, 12/31/2006, Administrative Assistant / Sales Representative, BMoss PopUps Australia
  • 01/01/2004, 12/31/2005, Waitress, Mynt, with recruitment agency
  • 01/01/2003, 12/31/2003, Waitress, Zoolous' Restaurant, Summer part-time job
  • 01/01/1999, 12/31/2002, Waitress and Kitchen Hand, Camellia Gardens Tea-House, Part-time

References

  • Referees can be supplied upon request

Volunteer Roles

I currently volunteer in the following capacities:


1) Next Generations Leader at Yass Community Baptist Church

  • Coordinated Kids Church Ministry and also a Kids Church Leader


2) Youth Leader at Youth Arise (Yass Combined Churches)

  • Organise games and teaching modules



Timeline

Church Operations Manager

Yass Community Baptist Church
08.2021 - Current

Property Manager (part Time)

Raine And Horne Narrabeen (Now Laing And Simmons Narrabeen)
01.2014 - 01.2015

General Manager (and PA to CEO)

Strata Choice PTY LTD (Previously known as Strata Associates PTY LTD)
01.2008 - 01.2014

Marketing Coordinator

Roy Gibson Advertising
01.2007 - 01.2008

Manager and Co-Owner

Nicci's Cafe
07.2006 - 01.2008

Hostess

Sweeney Research
01.2005 - 01.2006

Waitress

All Complete Catering
01.2004 - 01.2007

Waitress

Mynt
01.2004 - 01.2005

Administrative Assistant / Sales Representative

BMoss PopUps Australia
01.2002 - 01.2006

Waitress and Kitchen Hand

Camellia Gardens Tea-House
01.1999 - 01.2002

Diploma of Health Science -

Torrens University Australia

Bachelor of Arts -

Sydney University

Complete HSC -

Ascham School
Crystal Clements