Crystal Coetzer
Carnarvon,WA
Overview
13
13
years of professional experience
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Support day-to-day program operations with expertise in records management, resource coordination and communication. Skillfully meet diverse needs and address issues to maintain efficiency and organisational reputation.
Work History
Training & Campus Administration Coordinator
Central Regional TAFE
09.2022 - Current
- Perform duties in accordance with policies and regulatory guidelines to promote safe working environment as acting health and safety representative.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Work independently or collaboratively in a team environment.
- Complete administrative paperwork, recognizing any discrepancies and promptly address.
- Undertake facility inspections, submit and follow up on maintenance requests to achieve superior levels of cleanliness and property upkeep.
- Adhere to financial processes and ensure cohesive record keeping.
- Help with planning and hosting of marketing and social events.
- Keep reception area clean and information available up to date, to give visitors positive first impression.
- Resolve customer complaints, with aim of improving client journey and experience.
Front Office Manager
Blackrock Tourist Park
02.2022 - 07.2022
- Processed bookings politely by phone and email; accurately inputting guest data, deposit payments & created tax invoices for the properties 140 rooms, 100 powered tourist sites and 60 contract ensuite sites.
- Mentored three receptionists to provide a positive guest experience.
- Oversaw all accounts receivable; increased debt collection by 50% in 3 months and reduced debtor days.
- Issued contracts, kept paperwork and billing in order for the permanent tenant’s onsite.
- Managed retail shop including: balancing the cash till, restocking & receiving goods.
- Controlled stationary and cleanliness of the office.
Operations Manager
The Landing Resort
08.2021 - 02.2022
- Created plans and communicated deadlines to complete housekeeping and maintenance tasks on time and in a safe manner in a highly paced atmosphere.
- Onboarded and offboarded all new staff by entering employee information into HR systems and conducted induction training including communicating the appropriate work health and safety practices.
- Oversaw more than 80 personnel managing a contract mining camp with more than 650 rooms.
- Updated maintenance job lists to maintain high service standards.
- Managed rosters for housekeeping and maintenance staff.
- Enforced company policies and procedures in line with WH&S standards.
- Kept staff motivated in challenging environments
Housekeeping Manager
Eco Beach Resort
02.2021 - 08.2021
- Directed a team of up to 10 personnel in busy resort servicing 2 Luxury Beach houses, 30 Villas & 30 Eco tents; with an average peak daily turnover of 60% of beds.
- Completed daily schedules, shift reports and monthly stock take and inventory reports, placed orders for resupplies.
- Worked with front desk and maintenance staff to respond promptly to all guest requests.
- Devised estimates of required work and potential labor hours.
- Kept accurate room inventory, deep cleaning & maintenance lists.
Eco-tourism Manager/ Assistant Manager
Selous Impala Camp
07.2016 - 07.2018
- Worked with park rangers regarding compliance monitoring and produced park permits for all guests to the Nature Reserve.
- Recommended measures to help protect hospitality workers from potentially hazardous work methods, processes and materials.
- Assessed and managed a range of hazards to reduce risk to guests during their stay in a remote location.
Research Project Intern
The Association For Water And Rural Development
10.2014 - 04.2015
- Conducted stakeholder workshops, organized meetings and rolled out questionnaire to state and private protected areas on park management effectiveness.
- Analysed and leveraged quantitative and qualitative data, within a team, to advise government on more effective decision making around environmental resource management.
Grysbok Nature Reserve Guide
Volunteer Work
01.2013 - 01.2015
- Guided tours on nature trails in conservation area, taught environmental education to school children and interested parties.
- Continuously assessed hiking trail for biological, environmental and safety hazards; implemented risk reduction strategies, such as maintaining adequate first aid facilities and participant preparedness.
Environmental Resource Management Intern
City Of Cape Town
03.2011 - 04.2012
- Compiled meeting minutes, maintained filing systems and organized a city-wide training course.
- Audited sites and compiled reports/case files to create and implement tools for better environmental compliance monitoring and enforcement.
- Operated within the relevant Environmental Management systems .
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Education
Master of Science - Zoology
Nelson Mandela Metropolitian University
Port Elizabeth 2017
Bachelor of Science (Honours) - Zoology
Nelson Mandela Metropolitan University
Port Elizabeth2013
Bachelor of Science - Marine Biology And Environmental Science
University of Cape Town
2010
Timeline
Training & Campus Administration Coordinator
Central Regional TAFE
09.2022 - Current
Front Office Manager
Blackrock Tourist Park
02.2022 - 07.2022
Operations Manager
The Landing Resort
08.2021 - 02.2022
Housekeeping Manager
Eco Beach Resort
02.2021 - 08.2021
Eco-tourism Manager/ Assistant Manager
Selous Impala Camp
07.2016 - 07.2018
Research Project Intern
The Association For Water And Rural Development
10.2014 - 04.2015
Grysbok Nature Reserve Guide
Volunteer Work
01.2013 - 01.2015
Environmental Resource Management Intern
City Of Cape Town
03.2011 - 04.2012
Master of Science - Zoology
Nelson Mandela Metropolitian University
Bachelor of Science (Honours) - Zoology
Nelson Mandela Metropolitan University
Bachelor of Science - Marine Biology And Environmental Science
University of Cape Town
Skills
- Campus operations
- Active listening
- Critical thinking
- Record keeping
- Can do attitude
- Client focused
- Team support
- Negotiation
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