Crystal Coetzer
Geraldton,WA
Overview
15
15
years of professional experience
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Support day-to-day program operations with expertise in records management, resource coordination and communication. Skillfully meet diverse needs and address issues to maintain efficiency and organisational reputation.
Work History
Senior Contact Centre Officer
Central Regional TAFE
Geraldton, WA
03.2025 - Current
- Led training initiatives to enhance staff skills and operational
efficiency. - Mentored employees on policies, procedures, and best practices.
- Participated in process improvements for student enrolment workflows and inter-departmental communication to streamline client services.
- Collected, arranged, and managed information and data in the Customer Service Workspace database.
Training & Campus Administration Coordinator
Central Regional TAFE
Carnarvon, WA
09.2022 - 06.2025
- Perform duties in accordance with policies and regulatory guidelines to promote safe working environment as acting health and safety representative.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Work independently or collaboratively in a team environment.
- Complete administrative paperwork, recognizing any discrepancies and promptly address.
- Undertake facility inspections, submit and follow up on maintenance requests to achieve superior levels of cleanliness and property upkeep.
- Adhere to financial processes and ensure cohesive record keeping.
- Help with planning and hosting of marketing and social events.
- Keep reception area clean and information available up to date, to give visitors positive first impression.
- Resolve customer complaints, with aim of improving client journey and experience.
Front Office Manager
Blackrock Tourist Park
Port Hedland, WA
02.2022 - 07.2022
- Processed bookings politely by phone and email; accurately inputting guest data, deposit payments & created tax invoices for the properties 140 rooms, 100 powered tourist sites and 60 contract ensuite sites.
- Mentored three receptionists to provide a positive guest experience.
- Oversaw all accounts receivable; increased debt collection by 50% in 3 months and reduced debtor days.
- Issued contracts, kept paperwork and billing in order for the permanent tenant’s onsite.
- Managed retail shop including: balancing the cash till, restocking & receiving goods.
- Controlled stationary and cleanliness of the office.
Operations Manager
The Landing Resort
Port Hedland, WA
08.2021 - 02.2022
- Created plans and communicated deadlines to complete housekeeping and maintenance tasks on time and in a safe manner in a highly paced atmosphere.
- Onboarded and offboarded all new staff by entering employee information into HR systems and conducted induction training including communicating the appropriate work health and safety practices.
- Oversaw more than 80 personnel managing a contract mining camp with more than 650 rooms.
- Updated maintenance job lists to maintain high service standards.
- Managed rosters for housekeeping and maintenance staff.
- Enforced company policies and procedures in line with WH&S standards.
- Kept staff motivated in challenging environments
Housekeeping Manager
Eco Beach Resort
Lagrange, WA
02.2021 - 08.2021
- Directed a team of up to 10 personnel in busy resort servicing 2 Luxury Beach houses, 30 Villas & 30 Eco tents; with an average peak daily turnover of 60% of beds.
- Completed daily schedules, shift reports and monthly stock take and inventory reports, placed orders for resupplies.
- Worked with front desk and maintenance staff to respond promptly to all guest requests.
- Devised estimates of required work and potential labor hours.
- Kept accurate room inventory, deep cleaning & maintenance lists.
Eco-tourism Manager/ Assistant Manager
Selous Impala Camp
Selous Game Reserve , Tanzania
07.2016 - 07.2018
- Worked with park rangers regarding compliance monitoring and produced park permits for all guests to the Nature Reserve.
- Recommended measures to help protect hospitality workers from potentially hazardous work methods, processes and materials.
- Assessed and managed a range of hazards to reduce risk to guests during their stay in a remote location.
Research Project Intern
The Association For Water And Rural Development
Limpopo, South Africa
10.2014 - 04.2015
- Conducted stakeholder workshops, organized meetings and rolled out questionnaire to state and private protected areas on park management effectiveness.
- Analysed and leveraged quantitative and qualitative data, within a team, to advise government on more effective decision making around environmental resource management.
Grysbok Nature Reserve Guide
Volunteer Work
Port Elizabeth , South Africa
01.2013 - 01.2015
- Guided tours on nature trails in conservation area, taught environmental education to school children and interested parties.
- Continuously assessed hiking trail for biological, environmental and safety hazards; implemented risk reduction strategies, such as maintaining adequate first aid facilities and participant preparedness.
Environmental Resource Management Intern
City Of Cape Town
Cape Town, South Africa
03.2011 - 04.2012
- Compiled meeting minutes, maintained filing systems and organized a city-wide training course.
- Audited sites and compiled reports/case files to create and implement tools for better environmental compliance monitoring and enforcement.
- Operated within the relevant Environmental Management systems .
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Education
Certificate IV - Work Health And Safety
Central Regional TAFE
Geraldton 09.2025 - 02.2026
Master of Science - Zoology
Nelson Mandela Metropolitian University
Port Elizabeth 2017
Bachelor of Science (Honours) - Zoology
Nelson Mandela Metropolitan University
Port Elizabeth2013
Bachelor of Science - Marine Biology And Environmental Science
University of Cape Town
2010
Timeline
Certificate IV - Work Health And Safety
Central Regional TAFE
09.2025 - 02.2026
Senior Contact Centre Officer
Central Regional TAFE
03.2025 - Current
Training & Campus Administration Coordinator
Central Regional TAFE
09.2022 - 06.2025
Front Office Manager
Blackrock Tourist Park
02.2022 - 07.2022
Operations Manager
The Landing Resort
08.2021 - 02.2022
Housekeeping Manager
Eco Beach Resort
02.2021 - 08.2021
Eco-tourism Manager/ Assistant Manager
Selous Impala Camp
07.2016 - 07.2018
Research Project Intern
The Association For Water And Rural Development
10.2014 - 04.2015
Grysbok Nature Reserve Guide
Volunteer Work
01.2013 - 01.2015
Environmental Resource Management Intern
City Of Cape Town
03.2011 - 04.2012
Master of Science - Zoology
Nelson Mandela Metropolitian University
Bachelor of Science (Honours) - Zoology
Nelson Mandela Metropolitan University
Bachelor of Science - Marine Biology And Environmental Science
University of Cape Town
Skills
- Campus operations
- Active listening
- Critical thinking
- Record keeping
- Can do attitude
- Client focused
- Team support
- Negotiation