Successful leader with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Looking for opportunities to develop in a rewarding and challenging career to be a better version of myself.
Hi, I’m
Crystal Cush
Glenhuntly,Vic
Summary
Overview
18
years of professional experience
Work History
Sydeham Pharmacy
Retail Manager
09.2024 - Current
Job overview
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Caulfield Park Pharmacy
Retail Store Manager
05.2023 - 09.2024
Job overview
- Demonstrated adept communication and conflict resolution abilities to effectively address customer inquiries and guarantee their contentment
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Your Pharmacy Caulfield Park
Back Of Store Manager
06.2020 - 05.2023
Job overview
- Cultivated culture of collaboration and teamwork by actively engaging with front-end staff to refine workflows, ensuring seamless and gratifying experience for every customer interaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
- Optimised labor scheduling according to store needs while adhering to budget constraints, maximising productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
Malvern Corner Pharmacy
Dispensary Technician & Pharmacy Assistant
05.2013 - 03.2020
Job overview
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
Discount Pharmacy Ripponlea
Pharmacy Assistant
01.2011 - 05.2013
Job overview
Gaurdian Pharmacy
Pharmacy Assistant
01.2009 - 01.2010
Job overview
Busy Bee Pharmacy
Pharmacy Assistant
11.2007 - 01.2009
Job overview
Education
Boxhill InstituteBox Hill, VIC
Certificate IV from Accounting And Bookkeeping
07-2025
University Overview
Athletics Victoria
Level 1 Running Coach from Athletic Training
12.2023
University Overview
Life Coaching College
Level 2 Life Coach from Health And Wellness
12.2023
University Overview
The Pharmaceutical Society of Australia
Cert IV in Community Pharmacy from Pharmacy
06.2015
University Overview
Skills
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Sales Analysis
- Decision-Making
- Store operations
- Stock management
- Sales Leadership
- Inventory Control
- Dependable and reliable
- Customer service
- Cash management
- Inventory control
- Visual merchandising
- Complaint resolution
- Staff rostering
- Store reconciliation and banking
Accomplishments
Accomplishments
- Melbourne marathon 21.5km distance October2023.
- 2xU wellness run 21.5km distance December 2023.
- Carmen's Breast cancer Australia 21.5 km distance February 2024.
- The Harold sun Run for the kids 14km Distance March 2024.
- Sri Chinmoy Races Melbourne 42.2km Distance July 2024.
- Joining The Army Reserves
Languages
English
Native or Bilingual
Affiliations
Affiliations
- The Australian Defene Force
Interests
- Gym Workouts
- Regularly practice mindfulness and meditation for overall wellness
- Volunteering
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Reading
- Personal Development and Self-Improvement
Timeline
Retail Manager
Sydeham Pharmacy
09.2024 - Current
Retail Store Manager
Caulfield Park Pharmacy
05.2023 - 09.2024
Back Of Store Manager
Your Pharmacy Caulfield Park
06.2020 - 05.2023
Dispensary Technician & Pharmacy Assistant
Malvern Corner Pharmacy
05.2013 - 03.2020
Pharmacy Assistant
Discount Pharmacy Ripponlea
01.2011 - 05.2013
Pharmacy Assistant
Gaurdian Pharmacy
01.2009 - 01.2010
Pharmacy Assistant
Busy Bee Pharmacy
11.2007 - 01.2009
Athletics Victoria
Level 1 Running Coach from Athletic Training
Life Coaching College
Level 2 Life Coach from Health And Wellness
The Pharmaceutical Society of Australia
Cert IV in Community Pharmacy from Pharmacy
Boxhill Institute
Certificate IV from Accounting And Bookkeeping
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