Summary
Overview
Work History
Skills
certificates
Timeline
Generic

Crystal Draper

Eaton,WA

Summary

Experienced Bar attendant, Car detailer, Pharmacy assistant & EA worker with exceptional customer service & an amazing work ethic.

I have the ability to work independently or as a team.

I will always give 100% at all tasks given & will always provide the best work i can provide,

I am reliable, Honest, Loyal & Trustworthy.



Overview

16
16
years of professional experience

Work History

House Cleaner

Tayla Branchi
06.2024 - Current


  • Cleaning wet areas such as bathrooms, laundry.
  • dusting
  • Vacuuming & Washing floors.
  • making beds.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Education Assistant

College Row School.
05.2023 - 07.2023

Supervised students in common areas such as cafeteria, library and playground.

  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
  • Prepared instructional materials, including visual aids and handouts, to support the delivery of lessons across various subjects.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Hospitality Worker

Eaton Tavern
10.2013 - 01.2016
  • General bar duties, sales and promotional & specialised stock.
  • General cleaning duties
  • Restaurant duties & Bottle shop sales
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members in customer service techniques and hotel operations.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Processed payments with focus on accuracy and correct cash-handling procedures.

Bar Attendant/Kitchen Hand

York Hotel Narrogin
07.2013 - 09.2013
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Delivered food to customers at bar and tables.
  • Restocked ice, condiments, and snacks.
  • Bussed bottles and glassware to maintain clean bar area.
  • Learned how to make wide variety of mixed drinks.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Notified management of guest complaints for quick, effective resolution.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.

Car Detailer

Bunbury City Car Detailers
01.2012 - 05.2013
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Shined vehicle windows and windshields to remove water spots.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Assisted with inventory control measures, ensuring adequate stock levels of necessary supplies at all times.
  • Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Applied protective agents, including sealants, to protect surfaces.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
  • Streamlined workflow processes by keeping tools and supplies well-organized for easy access throughout each task.
  • Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
  • Maintained clean, tidy and safe work environment.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Pharmacy Assistant

Pharmacy Plus
06.2011 - 08.2011
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Re-stocked shelves with prescribed medications and health care products.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers at counter and provided excellent customer service.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Verified patient information to correctly dispense medications.
  • Organized pharmacy area to maintain clean and orderly environment.

Pharmacy Assistant

Crosslands Pharmacy
03.2009 - 03.2011
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Re-stocked shelves with prescribed medications and health care products.
  • Greeted customers at counter and provided excellent customer service.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Supported operations with filing, copying and faxing.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Answered questions regarding medication instructions and usage.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Received incoming supplies and stocked in correct locations.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.

Skills

  • Excellent communication & Customer service skills
  • Reliable & Punctual
  • Able to handle pressurised situations
  • Work well as a team leader or independently
  • Excellent telephone manner
  • Cleaning and sanitization
  • Housekeeping
  • Teacher Assistance
  • Classroom support
  • Drug Classification Knowledge
  • Stocking shelves
  • Answering customer questions

certificates

RSA 

RSA Direct Elmo accredited.


Certificate II Community Pharmacy 

The Pharmacy Guild of Australia.


Certificate Brauer Natural Medicines.


Natio Cosmetics

Natio Natural Australia Beauty.


Certificate II customer Service 

Aussie Host.


Timeline

House Cleaner

Tayla Branchi
06.2024 - Current

Education Assistant

College Row School.
05.2023 - 07.2023

Hospitality Worker

Eaton Tavern
10.2013 - 01.2016

Bar Attendant/Kitchen Hand

York Hotel Narrogin
07.2013 - 09.2013

Car Detailer

Bunbury City Car Detailers
01.2012 - 05.2013

Pharmacy Assistant

Pharmacy Plus
06.2011 - 08.2011

Pharmacy Assistant

Crosslands Pharmacy
03.2009 - 03.2011
Crystal Draper